Job Title:  Quality Technician

Position Summary

The Quality Technician is responsible for conducting evaluations on medical devices in need of repair, utilizing software to generate customer estimates based on the evaluations, and conducting post-repair inspections to ensure the highest standards of quality assurance.

What We Offer You

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing:

• Competitive salaries
• Healthcare benefits 
• Tuition assistance
• Paid-time off
• Paid holidays
• Matching 401(k)
• Annual merit increases
• Annual bonus
   

Join us and help write your next chapter.

What You Will Do

•    Evaluate all devices according to procedural guidelines.
•    Enter observation codes and/or service codes into Oracle.
•    Balance workload according to priority procedure.
•    Inspect devices for conformity according to procedural guidelines.
•    Interface with Customer Service or Repair Coordinator via email to obtain additional repair details.
•    May evaluate incoming components in accordance with procedural guidelines to accurately determine their conformance with requirements and/or specifications and to minimize false acceptance/rejection. Interfaces with purchasing/material departments and repair operations. Interfaces with component suppliers regarding technical inspection concerns.
•    Identifies surgical devices by various type, use, and functionality. Inspect devices to determine what type of repair and/or adjustment is required.
•    Collects, organizes, and analyzes data as determined by Supervisor/Management.
•    Assists in training new/existing Quality Control, level I technicians as required.
•    Ability to estimate repair costs and issue quotes to Device Coordinators.
•    Inspects testing equipment to ensure that it is within calibration date.
•    Abides by all Company safety and health policies and procedures. Must use personal protective equipment if required.
•    Complete all necessary paperwork (i.e., logging devices and completed repairs).
•    Improve results for assigned areas to increase revenue, profit, personnel development, and asset readiness.
 

Education Degree

What Will Help You Be Successful

• Minimum of three (3) years of experience in a manufacturing or repair environment, prefer one year in quality control with a high school diploma or equivalent.  
• Minimum of one (1) year of experience in a manufacturing or repair environment or quality control with an associate degree.

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Skills

• Individuals with experience working as a Craftsman/woman in detailed repair work preferred.
• Good hand/eye coordination (manual dexterity).
• Basic organizational skills.
• Basic troubleshooting and problem-solving skills.
• Good attention to detail.
• Willingness to listen and learn.
• Demonstrated ability to work in a fast-paced environment.
• Able to spend long periods sitting in a confined space.
• Ability to effectively communicate with Customers, peers and management.
• Mechanical and Mechanical aptitude.
• Basic PC skills including knowledge of Microsoft Office products.
• Understanding of and willingness to adhere to basic company expectations (Customer focus, teamwork, integrity, accountability and professionalism).
• Experience as a QC Technician.
• Demonstrated ability to assist in training other less knowledgeable technicians.
• Able to problem solve, do independent research to understand functions of more complex and sophisticated devices in order to effectively evaluate a device.
• Displays good judgment and is able to independently complete evaluations. Understands when not to repair and device. Understands risks inherent in highly regulated industry.
• Willingness to listen and learn, frequently shares knowledge with less experienced colleagues. 
• Display basic customer interaction skills. Able to present themselves professionally, respectfully and communicate clearly. Works to understand customer issues and how to resolve them.
• Demonstrates behaviors associated with company competencies including Customer focus, teamwork, integrity, accountability and professionalism.