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Job Title:  Customer Service Representative

Req ID:  24521
Job Category:  Customer Operations/Customer Support

Eden Prairie, MN, US, 55344


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.


Customer Service is at the heart of what we do.  The Key Surgical Customer Service group is looking for a dynamic and motivated Customer Service Representative to join their team.  

What We Offer You

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.


We offer a comprehensive benefits package, including:

  • Competitive pay
  • Annual merit bonus and incentive plans
  • Training and coaching
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Opportunities for advancement

What You Will Do

  • Manage inbound calls from a queue, and act as the first point of contact for customer inquiries.
  • Typical calls include, but are not limited to: product availability and pricing, product features and information, shipping times and shipment tracking, order status, competitive cross-reference, and customer account status.   
  • Set up new customer accounts and update existing account information
  • Perform all customer service processes including, but not limited to: entering domestic and international orders, thorough knowledge of product characteristics and intended use, protocols for special orders, hold orders and prepay accounts, and end of day processing 
  • Support joint customer service and sales programs
  • Understand and comply with the Key Surgical quality system as it relates to customer service and understanding the impact the position has on both the customer and quality
  • Recognize nonconforming services and properly follow the disposition process 
  • Ensure that customer feedback is shared with Key Surgical and that customer complaints are immediately reported to the quality department for resolution

What You Need To Be Successful

  • High School Diploma or equivalent required. College education preferred.
  • Prior experience in customer service required
  • Computer proficiency with Microsoft Office products required
  • Ability to effectively read, write, and speak English required
  • Strong communication and problem-solving capabilities
  • Strong time management and organizational skills



STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  24521
Job Category:  Customer Operations/Customer Support

Eden Prairie, MN, US, 55344

Nearest Major Market: Minneapolis

Job Segment: Customer Service Representative, Medical, Inspector, Customer Service, Healthcare, Quality