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Job Title:  Service Manager, Mobile Solutions

Req ID:  24304
Job Category:  Clinical Support, Operations & Education

Durham, NC, US, 27703


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Service Manager is responsible for implementing and maintaining a successful maintenance program that includes maintenance, repair and improvement of the Mobile Solutions Mobile SPD Fleet for North America. This shall include the responsibility of keeping electronic documents through Siebel updated and current. This position shall provide reports on the Mobile fleet status and performance as requested. This role will require up to 50% overnight travel. 



  • Work to maintain and increase Customer satisfaction as it relates to the Mobile Solutions SPD deployments.
  • Plans and coordinates external and internal resources for all maintenance and repair activities of the Mobile Solutions fleet.
  • Provide Customer and Technician support by utilizing technical knowledge to determine and/or identify the issues and propose solutions to resolve issues.
  • Recommends and participates in the planning and implementation of improvement projects for the fleet.

Duties - cont'd


  • Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Negotiates for the best terms possible with suppliers.
  • Evaluates the effectiveness of, and makes necessary adjustments to, regularly scheduled preventative maintenance on the fleet.
  • Plans and implements fleet and/or safety related continuous improvement projects.
  • Analyzes unplanned downtime, develops corrective actions and establishes a proactive plan to reduce or eliminate future occurrences.
  • Enforces and promotes the Preventive Maintenance Program and reviews effectiveness annually. 
  • Ensures all paperwork for planned and unplanned maintenance is complete and properly entered into Siebel.
  • Maintains customer deployment documentation responsibility for deployed units and provides copies upon client request.
  • Enforces safety practices such as Lockout/Tagout and proper use of PPE by him/her self and by all technicians in the department.
  • Must be proficient in the requirements of the Mobile Solutions Installation Specialist position and shall be required to provide on the job training to the technicians in these roles.
  • Contributes in a team effort by performing according to the guidelines outlined in the STERIS Code of Business Conduct, the GMP, Lean principles and other directives; supports the directives and decisions of higher level management and performs other duties as assigned. 
  • Promotes a team environment based on Safety, Quality and Productivity to meet the established goals set forth by the company.
  • Other duties as assigned.





Education Degree

High School Diploma or GED

Required Experience

  1. 8 years field service experience
  2. Associate's Degree and 2 years direct experience with Mobile SPD’s (or equivalent industry experience) or High School Diploma and 10 years direct experience with Mobile SPD's (or equivalent industry experience)
  3. Proven ability to efficiently manage projects - 4 years
  4. Proven front-line customer management - 4 years


STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  24304
Job Category:  Clinical Support, Operations & Education

Durham, NC, US, 27703

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Job Segment: Service Manager, Siebel, ERP, Manager, Inspector, Customer Service, Technology, Management, Quality