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Job Title:  Manager, ORC Clinical Education

Req ID:  24186
Job Category:  Clinical Support, Operations & Education

Durham, NC, US, 27713

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Oversees the management of Educators for the STERIS Instrument Processing Offsite Reprocessing Centers (ORC). Ensures Customer’s expectations are met by managing activities and complying with contractual obligations.  Provides support, education, training, and communication to educators and updates ORC management team on employee development.   Ensures SPD compliance with the Department of Health, DNV, OSHA, CDC, DNV, AAMI and AORN standards and facility policies and procedures. This is an experienced leadership and professional subject matter expert. This role requires management experience and a high-level of communication. Potential to support and work alongside all instrument processing solutions to include but not limited to continuous improvement, offsite reprocessing centers and/or outsourced engagements. Domestic travel up to 75% required.

Duties

  • Participates in setting and managing department objectives to support IP division objectives and goals to improve Customer Experience, Employee Experience, Continuous Improvement, and Profitable Growth.
  • Partners with IP Leadership and Business Development to develop Customer facing Education and Training proposals, successfully win Customer extensions, and successfully meet Customer expectations.
  • Demonstrates complete understanding of the Instrument Processing Solutions’ processes and the ability to manage, train and implement in a contracted facility.
  • Develops and enforces the implementation of policies, new processes, procedures, product conversions, new services, and programs in conjunction with the contract and STERIS to improve client service.
  • Conducts meetings with STERIS education team on a regular basis to communicate timely updates of project objectives and resolve any barriers. 
  • Interviews, hires, onboards, assists with training, and coaches employees to meet company objectives and customer requirements.
  • Manages PTO schedules across the nation to ensure coverage for all ORC sites.
  • Analyzes turnover and exit interview data to develop and implement retention strategies.
  • Coordinates with the Education management team to track and manage the performance of all educators across the US to ensure all educators are meeting Customer and field management expectations. Actions on performance shortcomings.

Duties - cont'd

  • Maintains professional relationships with key contracted facilities departments, as necessary and within contractual guidelines, to ensure effective, efficient support as it relates to the scope of the contract. Resolves client issues in a timely and efficient manner. Ensures proper STERIS education and training coverage at the facility.
  • Demonstrates comprehensive understanding of the facility contract and the project implementation plan.   
  • Ensure Educators are fulfilling the necessary responsibility of accounts, and goal setting based on contract deliverables which may include auditing and reviewing weekly reporting agendas, documentation, and providing guidance and promote customer service to all team members
  • Completes Education Manager documents and team audits of training records, employee education files and documentation of competency skill level.
  • Support Offsite Reprocessing Center with compliance and maintenance for DNV certification, ISO 9001 Certification, vendor program quality requirements, and STERIS Quality Management Systems.

Education Degree

High School Diploma or GED

Required Experience

  1. Bachelor’s Degree Required and 4+ years education/training experience, or high school diploma and 12+ years of education/training experience
  2. 5+ years Sterile Processing experience
  3. 5+ year Leadership, management, or consulting experience
  4. CRCST (IAHCSMM) or CSPDT (CBSPD) certification required
  5. CER (IAHCSMM) or CFER (CBSPD) certification required
  6. CIS (IAHCSMM) or CSIS (CBSPD) certification required
  7. CHL (IAHSCMM) or CSPM ( CBSPD) required within 6 months of hire or promotion
  8. Must maintain valid driver’s license, vehicle insurance and be available to operate a vehicle as needed to meet travel requirements.

Preferred Experience

  1. Master’s Degree Preferred
  2. Lean Six Sigma Black Belt Certification Preferred
  3. Project management Certification Preferred

Skills

  1. Ability to communicate effectively with supervisor, coworkers, and all levels of hospital staff.
  2. Demonstrated customer centric behavior. Proficient analytical skills.
  3. Models behavior that is appropriate for affiliation with each facility and IMS
  4. Demonstrated ability to identify, plan, and resolve issues in complex situations.
  5. Requires thorough working knowledge of Microsoft Office applications and is capable of learning software.
  6. Ability to multi-task projects including the ability to plan and organize.
  7. Flexible and self-motivated.
  8. Ability to read and understand applicable Standard Operating Procedures.

 

STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  24186
Job Category:  Clinical Support, Operations & Education

Durham, NC, US, 27713


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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