Sterile Processing Customer Specialist

Position Summary

Are you a solutions-minded problem solver with clinical experience? Are you interested in an opportunity to provide training and continuous improvement support to impact patient safety? At STERIS, our team members provide these services to hospitals across the United States. As a Customer Repair Support Specialist, you’ll work hand in hand with local Account Managers to provide knowledge and expertise to hospitals and surgical centers in your area.

We’re seeking self-motivated individuals with strong presentation, organization, time-management skills, and a clinical background in the operating room to directly assist clinical teams with their challenges. You’ll support multiple facilities across your region, meeting face to face with sterile processing technicians, surgical technicians, nurses, doctors, and other clinical staff to identify valued-added activities such as identifying cost containment opportunities, education and training, improvement tracking, and maintaining compliance to industry standards. This position is within our Instrument Management Services division. Learn more about STERIS IMS here: www.steris-ims.com

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Michigan.

What you'll do as a Customer Repair Support Specialist

• You’ll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready
• Meet with customers to understand challenges and present solutions.
• Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services.
• Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. You’ll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices.
• Record maintenance services, daily cost savings, and potential barriers to implementation.

The Experience, Skills and Abilities Needed

Required:

• High School Diploma or GED 
• 4 years of related experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices
• Excellent presentation skills

Preferred:

• Associate’s degree in Surgical Technology and Sterile Processing Certification
• Surgical Technology or Sterile Processing experience and training

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay 
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
• Cell Phone Stipend
• Company Laptop
• Long/Short Term disability coverage 
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career