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Job Title:  REMOTE - Strategic Market Contracts & Operations Manager

Req ID:  32860
Job Category:  Sales

Des Plaines, IL, US, 60018


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

This position manages Strategic Market program operations including guiding and measuring their performance.  This individual will be responsible for ensuring compliance with program business obligations, pricing strategy and analytics as well as providing recommendations based on financial data analysis.  The Strategic Markets Operations Manager serves a subject matter expert (SME) and will represent HuFriedyGroup to external customers including dealer/distribution partners.  Additionally, this position is the Strategic Markets liaison between the Sales, Finance, Legal, Quality and Planning teams to ensure the operational infrastructure is in place to effectively execute within the parameters required by Government & DSO contracts.  This individual will maintain the integrity of Special Market contracts/agreements and programs including:

  • Working cross-functionally with key resources to share program information (i.e. program implementation, pricing, contract item details, program updates, etc. and determine the appropriate purchasing strategy.
  • Leading data collection and analysis, contract preparation and submission of Government bids.
  • Monitoring and enforcing compliance with data, pricing and program terms as well as resolving pricing discrepancies, and program execution issues in a timely and efficient manner.
  • Lead projects to improve processes, generate revenue and/or provide cost savings.
  • Represent the Finance and Sales Operations Teams in strategic discussions regarding new and existing programs and processes in an effort to support organizational goals and share best practices.

This is a FULLY REMOTE position. Work from home anywhere you choose in the continental U.S. during standard business hours

What You Will Do

  • Draft, review and negotiate complex government contracts, including Federal Supply Schedule, ECAT & Blank Purchase Agreements.
  • Conduct periodic reviews of our Federal Supply Schedule & ECAT contract; calculate required government pricing, organize additions, deletions and modifications/revisions through contracting officers.
  • Ensure HuFriedyGroup’s compliance in accordance with government contracts.  Manage contract/agreement renewals and Customer audits; work with internal and external customers as well as cross-functionally throughout the organization with key impacted roles and departments.
  • Develop appropriate documentation and write bid specifications and/or narrative as required to earn sales for the government market.
  • Utilize reporting capabilities to provide stakeholders with key insights to the business, industry and competitive market landscape; contribute to the development and implementation of profitable and sustainable revenue management growth strategies and projects.
  • Perform North America quarterly market share analysis and identify emerging trends.  Plan, track and analyze results of marketing promotions.
  • Work closely with Sales, IT and other internal business partners to ensure alignment of data for Strategic Markets rules and the operations/functionality of applications meet all requirements.
  • Identify areas for data quality improvements and help resolve data quality problems through appropriate choice of error detection and correction, process control and improvement, or process design strategies.
  • Create, maintain and publish contract data standards, operating procedures, and key performance metrics and/or service level agreements.  Communicate analysis outcomes directly to impacted parties throughout the Dental division and to external Customers.

What You Need To Be Successful

  • Bachelor’s degree required
  • 5+ years of related experience required, including working with government contracts and/or group purchasing organizations (GPOs)
  • Intermediate to advanced Microsoft Excel skills
  • Strong communication skills including listening effectively and transmitting information accurately
  • Excellent analytical skills; recognizing patterns in data, information or events, drawing logical conclusions and making actionable recommendations.

Skills Required To Be Successful

  • Planning & organization:  Anticipating and drawing inferences about the future and structuring resources and actions in a logical manner.  Establishing a course of action to ensure work is efficiently completed
  • Productivity:  Taking the lead in getting the job done in an effective and efficient manner and accepting responsibility for personal actions, results and costs.  Taking prompt action to go beyond what is expected
  • Ability to work with teams:  Building collaboration among individuals, sharing information and resources, and working to achieve group goals and outcomes
  • Position requires ability to work independently, self-motivated:  Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks as committed; self-imposing standards
  • Creativity:  Enhanced ability to ideate; easily makes connections among previously unrelated notions; tends to be seen as original and good in brainstorming setting.
  • Thorough knowledge of federal, state and local procurement practices.
  • Knowledge of government contract formation, development, implementation, execution and administration.
  • Ability to manage, lead and generate government Request for Proposals (RFP) & Request for Quotes (RFQ).
  • Ability to communicate government contracting concepts to colleagues and customers.

What Will Help You

  • Expertise with managing Federal Supply Schedule & ECAT contracts, preferably Schedule 65IIC. Expertise with Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Supplement (DFARS) requirements strongly preferred

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter. #LI-EK1


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  32860
Job Category:  Sales

Des Plaines, IL, US, 60018

Nearest Major Market: Chicago

Job Segment: Operations Manager, Revenue Management, Purchasing, Marketing Manager, Supply, Operations, Finance, Marketing