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Job Title:  CRM Analyst

Req ID:  30978
Job Category:  Clinical Support, Operations & Education

Des Plaines, IL, US, 60018

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The CRM Analyst role will entail multiple facets of operations including data analysis and reporting, data mapping, data loads, process documentation, testing and launching. This position requires interaction with various internal teams including, but not limited to, Sales, Marketing, Customer Service, Operations and IT. The CRM Analyst is expected to review business requirements and provide best practice implementation recommendations to the business owners. This position will be responsible for providing actionable insights into business trends and opportunities by using various data sources. Opportunity for full time remote work available.

Duties

  • Partner with Sales, Marketing, Customer Service and IT to provide best practices and tips on Salesforce usage including documentation and support such as developing procedure/techniques to minimize time required to enter/update data within CRM.
  • Collect and evaluate internal and external information to be analyzed within Salesforce/Tableau from multiple sources, reconcile conflicts, decompose high-level information into details and translate them into technical requirements.
  • Develop/update all reports, dashboards, KPI’s and customer base analytics within Salesforce/Tableau to understand current trends, insight into customer behavior, market conditions and key competitors.
  • Conduct on-going quality reviews and analysis of data in CRM.  Identify any data problems and/or compliance issues and escalate to CRM oversight team for corrective action.

Duties - cont'd

  • Responsible for reassigning accounts and contacts in response to sales territory changes.
  • Keep well - informed of new Salesforce and Tableau features/functionality and provide recommendations for process improvements.
  • Proactively communicate with external and internal customers to analyze information needs.
  • Primary contact for conducting all internal Tableau/Salesforce training and serves as subject manager expert within the Finance team and larger organization.

Required Experience

  • Bachelor's degree required with a concentration in Marketing or Business preferred.
  • 5 years' experience required with 3 years' CRM analysis experience preferred.
  • SAP, Salesforce, and Tableau knowledge highly desirable.

Preferred Experience

  • Strong analytical skills:  Recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action
  • Strong communication skills:  Listening effectively transmitting information accurately, understandably, and actively seeking feedback non-defensively
  • Planning & organization:  Anticipating and drawing inferences about the future and structuring resources and actions in a logical manner.  Establishing a course of action to ensure work is efficiently completed.
  • Productivity: Taking the lead in getting the job done in an effective and efficient manner and accepting responsibility for personal actions, results and costs.  Taking prompt action to go beyond what is expected.
  • Ability to work with teams:  Building collaboration among individuals, sharing information and resources, and working to achieve group goals and outcomes.
  • Can work independently, self-motivated:  Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks as committed; self-imposing standards.
  • Creativity: Comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to an original thinker and is good in a brainstorming setting.
  • Additional PC skills: Excel, PowerPoint, Information Systems
  • Detail oriented

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  30978
Job Category:  Clinical Support, Operations & Education

Des Plaines, IL, US, 60018


Nearest Major Market: Chicago

Job Segment: CRM, Inspector, ERP, SAP, Information Systems, Technology, Quality