Job Title:  General Manager

Req ID:  43855
Job Category:  Clinical Support, Operations & Education

Derby, DBY, GB, DE23 3NE


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.


Position Summary

This is a duel site role. Responsible for our Chesterfield and Royal Derby units.

The General Manager is responsible for all aspects of running the sterile services unit.  They are responsible for the timely delivery of services and products that meet the customer needs whilst ensuring strict adherence to quality, regulatory and safety requirements. The General Manager is responsible for staff and for the site at which they work. They must manage the unit in order to maximise the effective use of labour, equipment and other resources, in order to meet budget and meet customer service expectations and contractual requirements.


Operational and Facilities Management

  • Manage directly or indirectly the day to day running of the unit and all operational and production activities, seeking timely resolution for any problems that may arise.
  • Maintain the welfare and security of staff, vehicles, equipment, plant and company premises.
  • Implement and actively maintain compliance to company policies and defined operational standards set out in the company’s quality standards.
  • Create and lead a culture of constant improvement and excellence, delivering this through innovation and development of process improvement, operational practices and quality assurance.
  • Drive process efficiency improvements through introduction and development of LEAN manufacturing standards.
  • Organise and ensure the efficient delivery of customer’s services in accordance with contractual agreements.
  • Promote and maintain cohesive communication links with clients, facility personnel and external company personnel.
  • Ensure that all equipment and plant is correctly and adequately maintained, serviced and tested in accordance with instructions and guidance from manufacturers, regulations and in line with business needs.

Duties - cont'd

Risk Management, Security and Health and Safety

  • Actively manage risk by implementing and helping to shape the Group’s and Surgical Division’s risk management procedures and implement any strategy.
  • Ensure that health and safety, security and quality signs and procedures are in place and up to date.
  • Carrying out risk audits in line with the HSS audit schedule and implement timely corrective actions.
  • Assisting with the development and improvement of the Group and HSS risk management strategy.
  • Ensuring that contingency plans and other risk mitigation plans are in place and regularly reviewed and tested.  This includes plans for business/operational continuity, critical incident, major accidents and crisis management, and ensuring that these plans are in line with customer plans and requirements.
  • Ensuring that all statutory and regulatory and company risk management plans and procedures are implemented at all times.
  • Ensure that all statutory, regulatory and company health and safety procedures are implemented at all times, including but not limited to the Health and Safety at Work act.  Ensure that risk or health and safety incidents or near misses are reported promptly and fully in accordance with statutory requirements (e.g. RIDDOR)


Duties Cont

  • To act as management representative and maintain compliance to ISO13485 (2016) and the UK MDR 2002 and updated or other appropriate regulatory standards.
  • Ensure that required traceability and audit trails are maintained including the ability to recall or withhold delivery of products where necessary to reduce risk.
  • Report severe incidents and risk incidents in line with the quality management procedures and systems.
  • Maintain product and service quality standards at an acceptable level at all times with the monthly average number of defects as a percentage of volume below 0.25% (measured separately for trays, supplementary items and extras) for each customer and a monthly average for the unit below 0.2%.
  • Report and resolve customer complaints in a timely manner.
  • Ensure the promotion of awareness of regulatory and customer requirements throughout the unit.
  • Refer output/quality conflicts to Group level for resolution by the Group Quality Manager
  • Develop constructive and effective relationships with all customers at all levels and ensure the delivery of excellent customer service
  • Ownership of contracts and contractual relationships with customers

Duties Cont

  • Achieving budget and financial targets set by the operational board. Targets include operating profit, return on capital employed, direct and indirect costs, and cash flow.
  • Setting budgets and financial targets in conjunction with HSS Board and financial personnel.
  • Creating weekly and monthly management reports.
  • Control of labour hours and costs within budgeted allowances.
  • Profit and loss responsibility including developing and achieving budget.

Duties Cont

  • Negotiation of small and medium size contracts up to the value determined by senior management.  Work in conjunction with Commercial and Sales teams to negotiate larger contracts and business development opportunities.
  • Participate in the development of the Surgical Division’s business plan and strategy and develop complimentary strategic and business plan for the unit(s) for which the General Manager is responsible..
  • In conjunction with the finance team and senior management, formulate short and long term unit budgets in line with the budget and requirements of the Division and Group.
  • Work with the sales and marketing and commercial teams to promote the growth of core business.


STERIS strives to be an Equal Opportunity Employer.  

Req ID:  43855
Job Category:  Clinical Support, Operations & Education

Derby, DBY, GB, DE23 3NE

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