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Job Title:  Associate District Service Manager

Req ID:  17172
Job Category:  Service/Technical Services
Country:  US
State:  CO
City:  Denver
Zip:  80012
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Summary

  • Provide exceptional Customer service, leadership and talent management to a small service district. Drives a Customer First culture.
  • Drive service revenue in a district with annual revenue value of $2 - $4 million.
  • Responsible for developing a high performing service team that drives Customer satisfaction and revenue growth. Recruit, train, develop and retain top talent; manage talent appropriately to ensure team stability and success.
  • Ensure all safety protocols and requirements are adhered to at all times; drive a culture of safety.
  • Own the growth and profitability of a small district; Identify new business opportunities, prepare service quotations, and proactively present service product offerings to Customers within the assigned territory.
  • Attain or exceed established business objectives, utilizing strong leadership skill to motivate and lead the combined efforts of 5 – 8 service team members.
  • Effectively deploy STERIS resources in the best interests of our stakeholders (shareholders, employees, Customers).
  • Maintain knowledge of current Customer needs and direct team members to ensure Customer needs are met.
  • Partner with sales to assist in securing new service opportunities and retain current business.
  • Upon successful completion of this assignment (depending on position availability) Associate District Service Manager will transition to an open District Service Manager position.
Duties

Duties

  • Communicate and enforce current standards, codes, and procedures regarding safe and effective use of equipment, fleet safety and auto maintenance programs, and other policies as required. Ensure STERIS is represented in a safe and professional manner while at Customer sites.
  • Working with technicians, responsible for maximizing service contracts within assigned area to drive success. Maintain intimate knowledge of contract obligations to Customers and develop procedures to ensure timely execution. Motivate and educate technicians to play active role in providing sales leads and monitoring contract status.
  • Assist in the development of financial forecasts and track financial performance to ensure profitability. Implement protocols and procedures as required ensuring cost effective delivery of service quality. Deliver targeted financial performance for the district.
  • Responsible for prompt and accurate submission of expense reports, time cards, service tickets, accounts payable, billing transmittals, and other administrative requirements as assigned by supervisor
  • Recommend and/or approve purchases of equipment, parts supply, etc. for assigned district. Ensure proper maintenance and calibration of tools, test equipment, and other related assigned equipment.
  • Through review and analysis, ensure assigned territory has adequate manpower to meet service needs of the district. Work with assigned management team in reassignment of Customer accounts to accommodate business changes.
  • Responsible for maximizing service contracts within assigned area to drive success. Maintain intimate knowledge of contract obligations to Customers and develop procedures to ensure timely execution. Motivate and educate technicians to play active role in providing sales leads and monitoring contract status.
  • Partners with Sales to drive sales and service revenue. Works closely with Sales to facilitate capital, consumable, and service sales joint account planning to maximize the STERIS “Share of Wallet.” Works within the region to promote and secure new business.
Required Experience

Required Experience

  • Bachelor’s degree in business, engineering or related field strongly preferred; Associate Degree with a minimum of two years of leadership experience considered. 
  • Timeline for completion of bachelor’s degree must be outlined and aggressively pursued. Promotion to full District Manager position will not occur until degree completion.
  • Must have a valid driver license with minimal moving violations.
  • Demonstrated ability to provide exceptional Customer service in a business environment.
  • Demonstrated leadership ability. Prior management experience preferred, but relevant experience may include informal, peer to peer leadership. (team lead, supervisor)
  • Demonstrated ability to creatively solve problems. Ability to gather and analyze data, propose solutions and develop action plans to address.
  • Demonstrated ability to apply LEAN and process improvement methods.

Strong computer skills, including use of Microsoft applications, intranet, and reporting tools

 

STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.


Nearest Major Market: Denver

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