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Title:  Field Service Engineer

Req ID:  13304
Category:  Service/Technical Services
City:  Delhi
State:  DL
Postal Code:  110001
Description: 

Summary

Able to perform preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on various mechanical, electro-mechanical, and electronic units.  Interact with customers and dealers on a daily basis and complete administrative requirements as required. Support and assist in the training of dealers’ service personnel. Assist Service Manager in Customer Education Programs.

 

Essential Job Functions

  1. Perform preventive and corrective maintenance required on STERIS and related product lines.  This includes:  disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
  2. Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
  3. Perform administrative duties to ensure effective planning and the required documentation.  This includes, but is not limited to:  plan daily and weekly schedule for self and for the team to achieve optimum utilization.  Maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by Management.
  4. Maintain and build a very good working relationship with the Service team members  , Region  Manager, Service Manager,  and Sales Team and advice on the activities and changes related to sales opportunities in the territory.
  5. Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization.  Communicate activities to customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work.  Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded.  Actively seek continuing education opportunities to reinforce and support STERIS overall Sales & Service strategies.
  6. Supporting dealers in response to customer and sales questions regarding equipment operation and performance.
  7. Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols.
  8. Assist and Conduct Dealer Service Training and End User training.
  9. Provide Technical Support to Indian Subcontinent dealers through email, telephone and on-site support as and when necessary.
  10. Travel within Indian Subcontinent countries as and when required to perform the job functions listed above.
  11. Other duties as assigned.
  12. Train and support technically the field service engineers and field service representatives in achieving their task.
  13. Meet the annual financial target as assigned.

Position Summary

Header

Duties

Duties - cont'd

Education Degree

    Required Experience

    Education/License Requirements

    1. Engineering Degree/Diploma or its equivalent or  attended mechanical, electrical, or electronic technical training preferred.
    2. Passing grade on PEAT (Pre-Employment Aptitude Test) required.
    3. Should have basic skills of computer , email, MS office, etc.
    4. Able to communicate effectively in English and one of the major Indian Language.

     

    Experience Requirements

    Has minimum of 3 years experience in a related field of work with technical training experience.

    General knowledge of the following: Washers & Decontamination products. Principles and Methods of Sterilization. Steam Generators, Operating Theatre Surgical Lights and Surgical Tables. Industrial Controls, Central Processing Systems and Modular Transport Systems.

     

    Working Conditions

    Position requires lifting (up to 110 lbs.), bending, squatting, sitting, standing, and twisting.  Must travel to customer sites that include, but are not limited to:  hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues.  May be subject to customer drug testing, customer specific safety training, or customer SOP training.  Flexible scheduling may be required to accommodate customer needs.

    Req ID:  13304
    Category:  Service/Technical Services
    City:  Delhi
    State:  DL
    Postal Code:  110001


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