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Job Title:  Technical Support Specialist

Req ID:  23714
Job Category:  Customer Operations/Customer Support

Dallas, TX, US, 75201

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Overview

The Technical Support Specialist provides implementation support and remote installation of proprietary sterile processing department software, while also providing consultation to Customer IT users for all aspects of the software.  Consults with and makes recommendations to Customers on selection of hardware and software products to address their requirements.  Also provides application support to end-users of the software.

 

This position is home-based and can be located anywhere in the US. 

What We Offer You

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

 

We offer a comprehensive benefits package, including:

  • Competitive pay
  • Annual merit and bonus plans
  • Training and coaching
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Opportunities for advancement

What You Will Do

Implementation and upgrade support

  • Participate in implementation and upgrade calls with customers
  • Assist customers with server and workstation set-up
  • Assist with database load into customer servers
  • Test workstation set-up prior to implementation visits
  • Remotely install proprietary software on customer servers
  • Document activity and interactions with customer implementations and upgrades

Technical Support of customers

  • Provide telephone and/or desktop/server support via remote connection to customer servers
  • Participate in 24/7 technical support coverage on rotational basis
  • Design custom reports/queries in SQL Server and proprietary software
  • Troubleshoot issues, identify root causes and provide solutions
  • Help customer IT staff identify and solve network issues, solve problems related to workstation and server hardware or software affecting software performance
  • Assist customers in understanding functionality of software
  • Document activity and interactions with customer support issues

Testing

  • Assist in testing new proprietary software

What You Need To Be Successful

  • Bachelor’s Degree in Computer Science, Engineering, or technical field.
  • 3+ years of experience working in technical support of computers, network, applications, etc.
  • Practical experience in programming in C# and/or other Graphical User Interface development.
  • Experience in MS SQL Server and relational databases including writing queries is required (any certifications in these areas will be an advantage).
  • Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required.
  • Ability to diagnose hardware repairs on computers and equipment and make recommendations for solutions.
  • System administration of Windows Servers and Workstations.  Understanding of Virtual Machine (VM) setup is desirable.
  • Technical understanding of networking, internet and databases.
  • Excellent written and verbal communication skills, customer service skills, troubleshooting and problem solving skills.
  • Ability to work independently with minimal supervision.

#LI-KW1

 

 

#LI-REMOTE

 

STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  23714
Job Category:  Customer Operations/Customer Support

Dallas, TX, US, 75201


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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