Clinical Infection Prevention Specialist

Position Summary

The Clinical Infection Prevention Specialist (CIPS) is responsible for providing multiple customer-centred Infection Prevention services and training. The primary responsibility will be to partner with the commercial teams on strategic territory and customer development, the development of clinical action plans for hospitals and surgery centres within a territory and providing onsite process reviews detailing the endoscopy workflow and compiling data across an entity.  They will support the efforts of the commercial team by providing clinical expertise, excellent customer service, in-depth knowledge of local territory and best in class training/education. This is a field-based position and does include significant travel within an assigned territory. They will be responsible for customer training on GI Reprocessing capital equipment as well as deliver Continuing Education programming individually and within larger multi credit programs.

This is a remote based customer facing position. To support and service our customers in the assigned territory candidates must be based out of the following state: Texas 

Duties

• Provide product education to customers.  This includes advanced concept education, CE accredited education and product in-service training.
• Provide proactive problem solving and timely follow-up of customer issues.  Identify and utilize available support resources (i.e., technical services, customer service, and marketing).
• Conduct process reviews in assigned territory and analyze a facility’s workflow and process in accordance with standards and guidelines.
• Maintain documentation of customer interactions utilizing sales tools appropriately. Completes required documentation, calendar, expense reports and daily customer activities within specified timeframe. Active involvement in relevant professional organizations.
• Communicate and collaborate proactively with internal and external stakeholders.  Actively listen and express ideas to bring about understanding with others.  Present complex or sensitive information in a clear and concise manner.
• Proactively identifies and addresses opportunities and issues before they become bigger problems with limited to no guidance and customer involvement and delivers information to their commercial sales partners as appropriate.
• Other duties as assigned
   

Required Experience

• Minimum of 2-year associate's degree OR advanced certification (CGRN, CFER, or equivalent)
• Clinical experience in Sterile Processing Dept (SPD), Endoscopy, other hospital departments or medical industry settings
• Experience and proficiency in presenting educational material
• Ability to travel 70% within a three-state territory. 
• Preferred 2+ years in a leadership role in an endoscopy unit
• Preferred 1 year or more of experience in endoscopy reprocessing (i.e. technician) or as an Infection Preventionist responsible for high level disinfection in a hospital or ASC setting
• Preferred Nursing or allied healthcare professional degrees (RN, CGRN, BSN or greater)
• Preferred Infection Prevention – Certified Infection Control (CIC),
• Preferred Experience building and implementing strategic plans for health care stakeholders
   

#LI-TL1    

Skills and Business Competencies

• Project management skills 
• Critical thinking skills 
• Organizational skills
• Customer oriented
• Written and verbal communication skills 
• Must have above average computer skills and be proficient with the Microsoft Office suite
   

We Take Care of You

•    Base salary plus commission
•    Car stipend and mileage reimbursement
•    Business travel and related expenses paid via company credit card
•    Cell phone stipend
•    Excellent healthcare/ dental/ vision benefits
•    401(k) with a company match
•    A robust training program
•    Excellent opportunities for advancement