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Job Title:  Instrument Management Coordinator

Req ID:  22899
Job Category:  Clinical Support, Operations & Education
Country/Region:  US
State:  NC
Zip:  27703

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Provide support and coordination regarding instrument management functions to include purchasing, inventory, repair and maintenance and tracking system maintenance.  This individual must also ensure a collaborative working relationship with the customer and manage instrumentation for multiple departments.


  • Responsible for managing to customer budget related to instruments. Ensures solid communications related to budget adherence to customer requirements. Includes proposing budget modifications to customer for inventory – replacements and additional inventory needs.
  • Manages instrumentation, device, and product purchasing and inventory.
    • Inventory up to 3M instruments and thousands of sets.
    • Manages missing instrument, device, and product processes.
    • Orders instruments and products as needed.
    • Identifies reasons for missing instruments and implements process improvements to reduce missing item.
    •  Manages customer inventory.
    • Maintains a par level of backup inventory necessary for replacement of missing and broken instruments.
    • Cross references instruments between different manufacturers when necessary.
  • Manages instrument and device repair and maintenance program.
    • Implementing and maintaining instrument and device tracking for items sent out for repair to ensure efficient follow-up and knowledge of the status of repairs, outstanding purchase approvals and status spreadsheets.
    • Ensure that instrument sets are regularly rotated for inspection and refurbishment.
    • Ensures instrument/device repairs and maintenance are managed to control operating expense while meeting the surgical demands.
    • Ensure process is in place to return repaired or new instruments/devices to the correct location, tray, or staff members in a timely manner.
    • Ensure work instructions are developed for all activities within the instrument/device repair and maintenance program.
    • Develop proper and timely communication channels so that CS and Perioperative department are aware of repair and maintenance status.
    • Receive and send out instruments/devices requiring repair and maintenance and work with vendors to ensure quality work is being performed.
    • Performs Proactive Maintenance Inspections for all surgical devices
    • Performs Care & Handling in-services for OR and SPD/CSS staff as needed

• Provides on-site support and communication to assigned facilities with a focus on efforts to provide cost savings to the hospital by ensuring all surgical tools are functioning properly for their intended purpose.
• Collaborates with the System Executives, Director of Surgery, OR team, Perioperative team, leaders/coordinators, and SPD manager to plan and implement updates to count sheets, preference cards, tray reconfigurations, and inventory lists. Will also collaborate with managers to review and reset appropriate care and handling processes.

Duties - cont'd

  • Maintains and updates instrument Tracking System (when applicable/assigned) by:
    • Act as instrument management system “super user” able to maintain the system data, troubleshoot, and train others in its use.
    • Develop and modify instrument count sheets and modify count sheets as needed for new/replacement instruments or other requested changes.
    • Research and maintain accurate cleaning and sterilization instructions attached to instrument sets in the system.
    • Add and maintain instrument and set photos in the system.
    • Act as gatekeeper of the system by approving and adding new users and giving only necessary access.
    • Provide training to required staff on system functionality and usage.
    • Develop work instructions on the use of the system and assist in training and compliance with such work instructions.
    • Provide expertise and knowledge in all aspects of the system’s functionality.
    • Maintain system data accurately and timely.

• Manages and maintains required sterilization assurance materials and supplies for departmental needs.
• Documents daily cost savings initiatives, with total monies saved, and reports potential barriers to implementation.
• Communicates regularly with the STERIS IMS Account Manager and support teams to ensure customer needs are met daily and any issues are resolved promptly.

Education Degree

  • High School Diploma or GED

Required Experience

1. Associate’s degree from an accredited two-year college or technical school preferred.
2. Minimum of three years experience working with surgical instruments/devices and/or as SPD/SCPD technician required.

1. Basic understanding of medical instrumentation and devices.
2. Must be knowledgeable and able to work efficiently within the Microsoft Office suite (including Word and Excel). Must be capable of learning and working efficiently in ERP systems. Must be capable of learning additional software as required.
3. SPD Technician Certification required.
4. Must maintain valid Driver’s License and vehicle insurance to meet travel requirements.
5. Supports and maintains compliance with STERIS IMS established policies and procedures, the assigned facility and and those of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
6. Communicates in a professional manner verbally and in writing to all hospital staff and company employees. Maintains a professional relationship with all facility departments to ensure effective, efficient support to the patient caregivers.
7. Represents STERIS IMS, self and profession positively in all public arenas.
8. Refers all decisions beyond personal scope of responsibilities to STERIS IMS leadership.
9. Communicates to STERIS MS leadership all non-compliance with regulatory and safety issues.
10. Adheres to STERIS IMS / facility dress requirements, is neat and well-groomed at all times.
11. Leads and participates in in-services and educational offerings provided by STERIS IMS in the facility.
12. Promotes best demonstrated practices with co-workers through open communication and continuous improvement of skills.
13. Follows chain of command within hospital and STERIS IMS regarding identified problems or issues to ensure proper communication and resolution.
14. Assists in providing timely resolution to issues or concerns.
15. Completes documentation required by STERIS IMS related to Standard Operating Procedures or facility policies.


STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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