Manager of Field Operations

Manager of Field Operations - Greater DC Metro Area

The Manager of Field Operations is an experienced, hands-on operational leader, employee coach and Customer relationship manager.

• In this role, you will take full accountability for Customer consultation and contract compliance as well as people leadership and associated processes (performance management, development, training, and engagement)
• This includes daily travel between multiple teams, with an average total headcount of 7-15 direct reports that provide on-site surgical instrument repair & cleaning in the assigned territory.
• This territory covers the Washington, DC metro area and neighboring regions, including Annapolis and Virginia Beach. 
• You must live in (or be willing to relocate to) this territory in order to be considered for the position.

What You Will Do as a Manager of Field Operations

1.        You will support the Area Operations Manager in implementation/updates to accounts, policy, and process to rest of team. 
2.        You will stay updated on, ensure compliance with, and model the required safety procedures and requirements of mobile lab operations, including safety, regulatory and the use, care and maintenance of company and Customer assets (tools, P-Card, systems and related equipment).
3.        You will lead/support continuous improvement, training and other operational initiatives.
4.        You will act as the first escalation point for Customer and employee issues that exceed Repair Specialist authority and determine if other support is required (Area Ops Mgr., HR, HSE).
5.        You will identify resource issues timely and act in collaboration with leadership to minimize Customer and team impacts.
6.        You will manage and track Customer trends and utilize insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.
7.        You will strategize with STERIS sales and service teams to develop and optimize new and existing business.
8.        You will be responsible for performance management, coaching, and disciplinary action for the mobile teams supported, employee adherence to compliance and safety protocols, training management, and resource planning.
9.        You will build collaborative, effective relationships with peers to align area goals with strategic financial and operational objectives.
10.      You will adhere to company, compliance policy and procedures. All other duties as assigned

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
 

Here is a brief overview of what we offer:
 

• Extensive hands-on training and development

• Career progression path with STERIS Instrument Management Services and growth opportunities in other parts of STERIS

• Competitive pay

• Annual merit review and incentive plans

• Business travel and all related expenses paid

• Medical, vision, prescription, dental and life insurance

• 401(k) with a company match

• Paid time off that accrues from day one and paid holidays

• Tuition assistance

The Experience, Skills, and Abilities Needed

1. High school diploma or GED required.    
2. 7 years of relevant work experience including demonstrated skills in surgical repair, leading others and experience in Customer Service/Sales environment 
(Or, an Associate's degree + 3 years surgical instrument experience + 1 year leadership)
3.    Strong conflict management skills.
4.    Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.  
5.    100% field-based presence with overnight travel up to 50%, depending on size of geography
6.    Previous leadership, work scheduling and prioritizing, and reporting/administrative skills strongly preferred.  

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