Job Title:  Desktop Technician

Req ID:  38455
Job Category:  Information Technology

Cooper City, FL, US, 33330


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Desktop Technician is skilled in all areas of the front-line IT customer support and performs administration activities including creating, and supporting network accounts, computer accounts, application accounts, email accounts, and group memberships.  This includes configuring and deploying desktop hardware and software, network printers, and mobile devices as well as maintaining inventories and purchasing of desktop hardware and software. 

This role is also responsible for providing technical support to the Service Desk Analysts and provides overflow phone support when needed. This also includes providing desk side computer support at the local facility and/or remote computer support to USA and Global facility and home-based users. 

Desktop Technicians also participate in the training of Service Desk Analysts on standard configurations and IT procedures, including onboarding. Professionalism and cooperation when working with customers, team members and management is essential to the success of this role. 

What You'll Do

End User Administration – 55%
•    Creates and supports network accounts, computer accounts, email accounts, application accounts, and group memberships in accordance with IT policies and procedures relating to SOX (Sarbanes-Oxley).
•    Configures and deploys desktop hardware and software, network printers and mobile devices
•    Maintains inventories and purchases desktop hardware and software as well as processing software and hardware requests
•    Creates and maintains standard operating procedures and knowledge base articles.
End User Support – 40%
•    Provide overflow support & second level support to the Service Desk Analyst
•    Provides desk side & computer support & training for end user problems and requests for facility, remote, and home-based users

Project Management - 5%
•    Lead team projects as well as coordinate project implementations and deployment timelines.
•    Develops and submits budget proposals and funding requests.

Required Experience

Required Experience
•    2 year degree in Information Technology or equivalent on the job training is required
•    3+ years’ experience 
•    System and application support for Microsoft client platforms required. 
•    System support for client hardware platforms, Dell, HP, Lenovo. Dell preferred.
•    Familiarity with System administration of Active Directory is preferred.
•    Experience in application/system technologies. Microsoft, Dell, McAfee, Citrix and Checkpoint preferred.
•    Strong professional verbal and written communication skills.
•    Self-starter with the ability to work autonomously  


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  38455
Job Category:  Information Technology

Cooper City, FL, US, 33330

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami

Job Segment: Service Desk, Technician, Patient Care, Technical Support, Infection Control, Customer Service, Technology, Healthcare