Job Title:  Director, Clinical Operations

Req ID:  37400
Job Category:  Clinical Support, Operations & Education

Concord, NC, US, 28027


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

This position has management oversight of the assigned outsourced and interim engagements and is a strategic partner to hospital leadership within the contracted client facility. This includes the management of on-site STERIS Clinical Operations including the direction and supervision of functional managers and the Sterile Processing facility. This individual must also ensure working relationships within the hospital are maintained.  Ensures SPD compliance with the Department of Health, TJC, OSHA, CDC, AAMI and AORN standards and facility policies and procedures.


  • Owns and maintains a strategic working relationship with hospital leadership; communicating frequently regarding process outcomes and opportunities for growth.
  • Proactively keeps leadership apprised of potential challenges or opportunities.
  • Ensures staff and leaders maintain a healthy working relationship with the hospital staff.
  • Utilizes lean principles and continuous improvement to drive process improvement and operational efficiency with the assigned Customer.
  • Monitors quality metrics and productivity on a monthly and quarterly basis.
  • Prepares metrics reviews in quarterly business reviews and presents to hospital leadership.
  • Participates in the development and implements of annual plans to ensure current contract compliance.
  • Facilitates the financial improvement performance initiatives as related to contracted facility.
  • Oversees key projects such as process improvements or capital investment projects.
  • Provides leadership for employee relations through effective communication, coaching, and development.
  • Partners with peer group to advance site specific and cross-company growth.
  • Manages assigned supervisory and non-supervisory staff representing the IP division. 
  • Is responsible for the overall direction, coordination, and evaluation of various units. 
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education Degree

  • Bachelor's Degree

Required Experience

  1. A Bachelor’s degree from an accredited university or college required; Master’s degree from same preferred. Individual must possess a minimum of 8 years combined leadership experience including three to at least five years in a management position.
  2. Must be proficient in project management and strategic thinking.
  3. Effective negotiating and influencing skills.
  4. Strong analytical skills with advanced knowledge of Microsoft Office applications. Must be capable of learning additional software as required.
  5. Must possess excellent verbal and written communication skills.
  6. Excellent multi-tasking, priority setting capabilities.
  7. Must possess solid managerial, analytical, organizational skills and financial acumen. 
  8. Must have solid understanding and leadership experience in Lean Manufacturing.
  9. Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth. 
  10. Experience working with Customers in the healthcare sector and/or tertiary care hospitals is preferred.
  11. Knowledge of healthcare logistics including central processing and supply chain and/or materials management preferred.
  12. Certification in sterile processing/central sterile via CBSPD or HSPA/IAHCSMM is required.  If not certified at point of hire, it must be obtained within 12 months of hire.
  13. Ability to oversee the day-to-day operations of multiple Healthcare Central Service and Materials Management Department.
  14. Ability to work in a high stress, constantly changing environment daily. 
  15. Must be able to be compliant with hospital/customer credentialing requirements.


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  37400
Job Category:  Clinical Support, Operations & Education

Concord, NC, US, 28027

Nearest Major Market: Charlotte
Nearest Secondary Market: Concord

Job Segment: Logistics, Sterile Processing, Operations Manager, Supply Chain, Infection Control, Operations, Healthcare