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Job Title:  Associate Customer Technical Support Specialist

Req ID:  29498
Job Category:  Customer Operations/Customer Support

Columbus, OH, US, 43004

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Associate Customer Technical Support Specialist provides application support to end-users, as well as implementation support and remote installation of STERIS’s suite of proprietary Sterile Processing and Connectivity software products.  This position also provides consultation to Customer IT users for all aspects of the software and its use in a clinical environment, including recommendations to Customers on selection, configuration, and management of hardware and software products used to address their requirements.

 

This position is home-based and can be located anywhere in the US.

What You Will Do

Direct front-line technical support 

  • Acts as a first point of contact, providing remote technical and application support for software product end users
  • Participates in 24/7 technical support coverage on rotational basis
  • Designs simple to moderate-complexity custom reports/queries using proprietary software and MS SQL Server
  • Performs bulk data updates as needed for Customers
  • Troubleshoots issues, identifies root causes, and provides solutions
  • Helps customer IT staff identify and solve problems related to workstation and server hardware or software affecting software performance
  • Assists Customers in understanding functionality of software
  • Documents activity, issues, and resolutions for Customer support issues

 

Implementation and upgrade support 

  • Provides technical expertise for implementation and upgrade calls with Customers
  • Assists and advises Customers with server and workstation set-up
  • Loads data into Customer servers
  • Validates workstation set-up prior to implementation visits
  • Remotely install and configure STERIS software and interfaces on customer servers
  • Coordinates technical activities and tasks with Customer IT counterparts
  • Document activity and interactions with customer implementations and upgrades
  • Occasional regional and national travel may be required in order to support implementation at STERIS or customer sites

 

Testing and documentation 

  • Assists in testing new proprietary software
  • Identifies areas of software, implementation, installation, or maintenance requiring improved documentation

What You Need To Be Successful

  • Bachelor’s Degree in Computer Science or closely related field preferred.
  • Demonstrated capabilities and certifications may be considered as qualifying experience.
  • Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required.
  • The ability to diagnose hardware repairs on computers and equipment.
  • Understanding in programming in MS Access or SQL.
  • Basic understanding of Java, Visual Basic, C# or similar language.

What We Offer You

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

 

We offer a comprehensive benefits package, including:

  • Competitive pay
  • Annual merit and bonus plans
  • Training and coaching
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Opportunities for advancement

 

#REMOTE

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  29498
Job Category:  Customer Operations/Customer Support

Columbus, OH, US, 43004


Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

Job Segment: Technical Support, Testing, Sterile Processing, Implementation Manager, Computer Science, Technology, Healthcare