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Job Title:  Senior Collections and Credit Associate - Commercial

Req ID:  35045
Job Category:  Finance

Cleveland, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The key responsibilities of this position are to ensure the timely collection of Customer accounts receivable and to credit qualify Customers. This position is responsible for identifying and coordinating the resolution of any underlying issues delaying payment and to monitor/assess credit risk. This position works directly with the Customer and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable.


This position is based in our Mentor, OH office.


  1. Oversees the credit assessment, collection and ongoing maintenance of Customer accounts.
  2. Assesses the creditworthiness of Customers and establishes/revises credit limits in accordance with corporate policies up to $100,000. Analyzes financial statements, interprets credit agency reports/ratings, and develops credit limit recommendations.
  3. Runs a credit hold report multiple times per day and communicates to the appropriate internal parties the reasons orders remain on credit hold.
  4. Contacts Customers directly regarding payment on open accounts receivable.
  5. Identifies underlying issues delaying payment and coordinates the internal resources needed to resolve such issues. Works directly with both Customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable to resolve such issues.
  6. Reconciles the entered/invoiced order to the Customer’s purchase order and payments received.
  7. Prepares collection letters, spreadsheets and Customer account statements as needed.
  8. Recommends to the Supervisor, Credit & Collections accounts to be charged off and/or placed with a third party for collection.
  9. Produces summarized monthly accounts receivable aging reports, credit memo pending reports, and other reports as required.
  10. Alerts the Supervisor, Credit & Collections of any credit concerns.
  11. Meets individual goals as established by management, e.g. reduction of dollars past due.

Approximate percentage of time spent:

  • Contact Customers - 50%
  • Prepare reports, assess credit limits, perform account reconciliations - 25%
  • Work with internal resources to resolve issues delaying payment - 25%


Education / Experience


  • Bachelor's degree preferred.
  • 3 years Credit/Collections or general business experience.
  • Experience with Microsoft Office suite of products.
  • Experience using Oracle or similar ERP system is preferred.


1.    High degree of Customer focus
2.    Excellent verbal and written communication skills 
3.    Ability to build relationships with other departments
4.    Detail oriented
5.    Excellent organizational, analytical and problem solving skills
6.    High level of professionalism and integrity
7.    Ability to work effectively with all levels of the organization including senior management

What we offer

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.




STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  35045
Job Category:  Finance

Cleveland, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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