Mobile Solutions Coordinator

Position Summary

The Coordinator Mobile Solutions North America is responsible for aiding the day to day activities as it relates to the Mobile Solutions Mobile SPD fleet.  Is responsible for internal and back of house activities that include coordination with internal and external client teams and systems such as Siebel and Oracle.  Will work closely with the Mobile Solutions leadership, management, vendors and clients on all fleet movement and ordering activities. 

Mobile Sterilization Unit | Mobile Sterilization Solutions | Mobile Processing Unit | Mobile SPD | STERIS

Duties

Order Management

• Create purchase orders and process/coordinate invoice payments
• Order sensors, materials, brochures, paperwork, office suppliers, apparel, etc.
• Work with Sr. Business Analyst to process Customer rental orders for billing in Oracle
• Place orders for consumables, parts, accessories or misc. items as needed

Sales, Fleet and Client Support

• Account Set-up
• Set up suppliers- work with Customer to obtain documents (W9, vendor set up forms, payment terms exception, credit reporting, etc.)

Fleet Coordination

• Coordinate pick-up/shipment of field items
• Work in Siebel to manage serial numbers, SRs, transfer accounts, update addresses, etc.
• Work in Siebel to move/manage Mobile unit moves to Customer accounts or holding address, create install/de-install SR’s
• Provide documentation/paperwork to team as needed (checklists, addresses, maps, etc.)
• Work with Project Manager and fleet trucking company to complete paperwork to move units

Duties - cont'd

Field Support

• Work with Customer Service to update technician on call list as needed
• Work with Project Manager to complete project specific paperwork such as base access, badge/ID creation, etc.
• Support field technicians as needed (documents needed, account look up, pick-up/shipments, etc.)

Inventory Management

• Assist in inventory management, purchasing, tracking, etc. (HUB facility, PMs, commission/decommission, etc.

Customer Focus

• Direct Customer contact – both internal and external
• Dedicated to meeting Customer expectations and requirements
• Obtains first-hand Customer information and uses it to enhance the Customer experience
• Provides appropriate solutions based on Customer needs
• Establishes and maintains effective relationships with Customers
• Gains Customer trust and respect
• Utilizes resources to maximize time and resolve Customer issues

Education Degree

Required Experience

1. High School diploma and 4+ years with direct contact with customers, vendors and/or sales considered in lieu of degree or Bachelors degree with a minimum of 2+ years’ experience preferred.
2. Working knowledge of Siebel and Oracle – 1 year
3. Previous experience in equipment sales coordination preferred. 

Skills

• Knowledge of Microsoft Office: Word, Excel & Access
• Able to adapt to changing duties and responsibilities.
• Excellent interpersonal, written, verbal and analytical skills; with a demonstrated ability to work as part of a team and interact effectively across all levels of the organization as well as with Customers.

• Ethics / Integrity
  1. Adheres to effective set of core values and beliefs at all times
  2. Practices what he/she preaches; “walks the talk”
  3. Viewed as direct and truthful
  4. Maintains confidences
  5. Doesn’t misrepresent himself/herself for personal gain

• Teamwork
  1. Willing to share ideas and successes with others
  2. Effectively works cross-functionally to support the needs of the business
  3. Creates partnerships, pitching in and helping others
  4. Takes ownership for individual and team performance

Skills Cont.

• Communication
  1. Effective verbal and written communication skill
  2. Maintains open and consistent communication throughout the organization
  3. Works effectively cross-functionally
  4. Approachable style

• Time Management
  1. Uses his/her time effectively and efficiently and ensures all deadlines are met
  2. Concentrates his/her efforts on prioritizing workload
  3. Can quickly sense what will help or hinder in accomplishing a goal, eliminating roadblocks and creating focus
• Initiative
  1. Self-starter – takes charge with little direction, seeks clarification if unsure of direction
  2. Volunteers for additional responsibilities, actively grows knowledge and skill level to improve work and abilities
  3. Strives to improve the process and/or work results of self and team