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Job Title:  Sales Support Rep - travel required

Req ID:  31523
Job Category:  Clinical Support, Operations & Education

Philadelphia, PA, US, 19144

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

Position Summary

The Clinical Support Representative (CSR) assists Account Managers to support Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region.   

The CSR performs the value-added services to differentiate STERIS from its competitors which includes (but is not limited to) equipment audits, EEP program utilization/support and Customer in-services.  The CSR also supports the after-sale process, including inventory of deliveries, post order submittal sign-off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

**** This position will may require up to 60% travel in the East Coast area****

Duties

  • Assists Account Mangers to support Customer facing activities in primary in post-actions including support of projects/installations within the territory. 
  • Possesses a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions. Understands and effectively presents technical literature and how it applies to solving the Customer needs.  
  • Understands and effectively presents technical literature and information of all products when needed. 
  • Provides exceptional Customer Service by providing support with initial use of equipment/services including onsite support and startup of video integration. 
  • Acts as a liaison between Service and Sales at the time of installation. 
  • Plays a support role in the after-sale process, including post order submittal, OAI, planning sheet sign off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment. 
  • Develops relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians. 
  • Is knowledgeable about each account’s history, contacts, and current and long-term purchase plans for designated products.  
  • Identifies and recognizes key business opportunities and trends to appropriate team member. 
  • Observes and reports competitor activity and tactics to management. 
  • Assists in generating quotes. 
  • Effectively communicates with key team members and support resources in the territory. 
  • Provides Customer feedback to team members as appropriate. 
  • Records Customer feedback and complaint information through the proper quality processes and channels. 
  • Acts on potential prospecting leads from existing Customers and communicates quickly with team members. 
  • Establishes and maintains ongoing relationships and communication with counterparts in Sterile Processing, PDM’s, Corporate and Strategic Accounts, Field Representations and home office support teams. 
  • Performs other duties as assigned by management.

Required Experience

  • Bachelor’s degree required
  • 2+ years of documented successful sales or clinical hospital experience in medical device sales or B2B strongly preferred or 2+years of experience in the ORI/SPD, or in support of those functions such as Clinical Engineering, Hospital IT.; experience in audio/visual communications is strongly preferred. 
  • Upon hire, successful completion of product specific training modules is required.

#LI-SA2

What we offer:

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  31523
Job Category:  Clinical Support, Operations & Education

Philadelphia, PA, US, 19144


Nearest Major Market: Philadelphia

Job Segment: Sales Support, Medical Device Sales, Medical Sales, Sterile Processing, Infection Control, Sales, Healthcare