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Job Title:  Field Service Representative I

Req ID:  25732
Job Category:  Service/Technical Services

Cleveland, OH, US, 44101

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

If you are interested in a career that helps make it possible for doctors to perform life changing procedures and impact the health and well-being of patients everywhere, then STERIS Endoscopy is the place for you. 

You will be a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. Your goal will be to drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment.  You will provide superior Customer service by pro-actively interacting and communicating with Customers.

•    This role will require 50-75% travel across the Continental U.S.  
 

Duties

•    Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently. 
•    Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
•    Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. 
•    Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required. 
•    Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager. 
•    Maintain a working relationship with the Senior Service Engineer and Sales teamsto advise of activity/changes related to sales opportunities in assigned territory.
•    Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Actively seek continuing education opportunities.
•    Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
•    Respond to routine Customer and sales questions regarding equipment operation and performance. At the District Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements. 
•    Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
•    Other duties as assigned.

Required Experience

•    Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one or more years of related experience strongly preferred.  
•    High School Diploma or GED with a minimum of two years’ relevant experience required. 

•    Must have proven mathematical aptitude when testing and troubleshooting equipment.

•    Experience with test equipment such as multimeters, oscilloscopes, volumetric flow meters, pressure gauges, analyzers, etc.

•    Excellent interpersonal and Customer communication skills.
•    Strong technical and troubleshooting skills
•    Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers. 
•    Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites. 
•    Strong organizational and problem-solving skills 
•    Ability to work independently without supervision.
•    Flexibility to handle multiple and changing priorities.
•    Ability to work flexible hours, sometimes outside “normal business hours” and travel as required.
•    Transferable skills for this role include mechanical (large military/agricultural equipment, appliances, or vehicles), plumbing, HVAC, electrical, building maintenance and other similar field service repair work.Valid driver’s license.

•    Willingness to work in a hospital setting and follow hospital safety guidelines. You will be required to go through the credentialing process. 

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.

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STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  25732
Job Category:  Service/Technical Services

Cleveland, OH, US, 44101


Nearest Major Market: Cleveland

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