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Job Title:  Account Manager, Client Services

Req ID:  18072
Job Category:  Customer Operations/Customer Support
Country/Region:  US
State:  OH
City:  Cleveland
Zip:  44101

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you good at problem-solving, project management, developing IT solutions, delivering Customer service, and have a passion for making a difference in the healthcare industry? STERIS has a unique opportunity for someone to help us grow our sterile processing software solution  for  hospitals. Our proprietary software, SPM, business is growing and we are in need of someone who can provide onsite support to our hospital Customers, manage technology solution projects, provide training, and help our Customers improve sterile processing workflows.


Maintain and grow SPM business
•    Assist current Customers with identifying additional solutions to help them increase their utilization of SPM (interfaces, modules, mobile hand scanners)
 Lead and deliver Customer onsite work
•    Leader and project manager for annual software upgrades
•    Ensure adoption of new features and best practices
•    Implement sell-in new business products and services
•    Identify cost-management opportunities in the territory
Develop and Manage Customer Relationships
•    Provide training and Customer support to help Customers increase their utilization with SPM and satisfaction with the product
•    Proactively engage Customers and maintain regular contact
•    Develop specific strategies to increase number of Growth Accounts within the territory
•    Work with other field sales and service teams to maintain a current understanding of account dynamics and organizational change

Required Experience
  • Bachelor’s degree preferred, or Associates degree with equivalent relevant experience.
  • 4+ years experience with information technology, project management, customer service, and/or education preferred
  • Experience with central sterile processing preferred
  • Experienced individual is required to complete the Certified Central Service Vendor Partner (CCSVP) certification within the first year of employment
  • Experience with Microsoft Office required
  • Physical location that is able to access high-speed internet (preferably cable modem)
  • Ability to keep abreast of numerous projects and Customers simultaneously




STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Nearest Major Market: Cleveland

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