Supervisor, Sterile Processing

Position Summary

As a Supervisor, Sterile Processing, you’ll be the driving force behind a high-performing team, ensuring top-tier instrument processing and staff management at our contracted healthcare facilities. You’ll deliver hands-on support, expert training, and exceptional customer service while upholding the highest standards set by STERIS, regulatory bodies like TJC, OSHA, CDC, and industry leaders such as AAMI and AORN. This is your opportunity to coordinate day-to-day operations, own your shift, and make a lasting impact in a fast-paced, mission-critical environment. 

This is an onsite role based in Chicago, IL. 

What you'll do as a Supervisor, Sterile Processing:

•    Lead and inspire the Sterile Processing Department team during your assigned shift, ensuring smooth operations and high performance.
•    Conduct monthly one-on-one meetings with direct reports to provide feedback, set clear expectations, and drive accountability and professional growth.
•    Support the planning and execution of new employee orientation, on-the-job training, in-service education, and quality assurance programs in coordination with the manager.
•    Play a key role in interviewing, hiring, training, and coaching Customer employees as outlined in the contract.
•    Oversee all aspects of sterile processing operations, including decontamination, cleaning, assembly, sterilization, and storage—ensuring compliance with all professional standards and regulations.
•    Step in to perform Sterile Processing Technician duties when needed to maintain service excellence and meet delivery timelines.
•    Serve as a communication bridge by following the proper chain of command and responding to Customer and end-user inquiries during and after business hours.
•    Assist in reviewing documentation related to STERIS Standard Operating Procedures and ensure team compliance with all policies.
•    Conduct daily observations to identify opportunities for process improvement and enhance employee performance and compliance.
•    Champion a safe work environment by enforcing the use of PPE, universal precautions, and conducting daily safety checks.
•    Work closely with the Education team to identify training needs and support the delivery of impactful learning experiences.
•    Embrace additional responsibilities with a proactive and solutions-focused mindset.

The Experience, Skills, and Abilities Needed:

•    High school diploma or GED, Bachelor’s degree preferred
•    4+ years’ experience in Sterile Processing
•    1+ years’ experience in leadership (supervisor level or above with direct reports) OR 2+ years of lead experience.  
•    CRCST or CBSPD Certification and additional certification (i.e. instrument specialist, flexible endoscope, healthcare leader, manager, STERIS Assessment) required. If not certified at point of hire, both certifications must be obtained within 12 months of hire.
•    Must be able to be compliant with hospital/customer credentialing requirements