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Job Title:  Senior Manager, Clinical Services - Travel

Req ID:  33217
Job Category:  Clinical Support, Operations & Education

Chicago, IL, US, 60612


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

Position Summary

Oversees the management and facilitates production and quality within Customer IPS engagements.   Ensures Customer expectations are met by pro-actively managing activities and complying with contractual obligations. Provides on-site support, training, and communication to ORC. Ensures proper operational processes are followed by all members of the team in conjunction with the standards set forth by the Department of Health, TJC, DNV, OSHA, CDC, AAMI and AORN. #LI-AP1



  • Ability to motivate and manage a leadership team to provide excellent day-to-day service to support operations and ensure delivery of contracted deliverables and company initiatives.
  • Collaborates with the STERIS Business Development partner to ensure Customer and STERIS expectations are defined, achievable and properly communicated to the Customer.
  • Ability to reset and maintain expectations through the engagement to achieve   contracted deliverables
  • Determines the appropriate resource requirements to properly align staff to meet contract deliverables and ensures leadership team possesses this same ability
  • Ability to manage staff at multiple locations within a small geographic area.
  • Motivational leader that possesses the ability to build and maintain Employee Engagement and instill a culture of safety and retention




  • Ensure delivery of Customer Key Performance Indicators (KPI’s)
  • Works in collaboration with the onsite facility resources to manage and develop the Customer relationships
  • Resolve Customer issues in a timely and efficient manner by discovering the root causes of problems and processes and develops a plan with measurable outcomes to track progress

Duties - cont'd

  • Demonstrates comprehensive understanding of the contract(s) and maintains strong relationships to ensure a high-quality product is provided in relation to contractual scope
  • In conjunction with Business Development Team and on-site resources, facilitates Business Reviews with the Customer, Senior Management and Business Development to review KPI’s and contractual expectations



Education Degree

  • High School Diploma or GED

Required Experience

  1. Bachelor’s degree and 5+ years of leadership experience in SPD or related field, or High School Diploma and 10+ years of leadership experience in SPD or related field.
  2. Must have good working knowledge of Microsoft Office applications (4+ Years)
  3. Must be proficient in project management and strategic thinking (5+ Years)
  4. Effective negotiating and influencing skills.
  5. Active certification in sterile processing/central sterile via CBSPD or HSPA required. If not certified at point of hire, it must be obtained within 12 months of hire
  6. Must possess excellent verbal and written communication skills.
  7. Excellent multi-tasking, priority setting capabilities.
  8. Must possess solid managerial, analytical, organizational skills and financial acumen. 
  9. Must have solid understanding and leadership experience in Lean Manufacturing.


Preferred Experience

  1. Medical instrument knowledge (1+ Years)
  2. Knowledge of Sterile Processing, Operating Room and Material Management functions (1+ Years)




  1. Ability to work in a fast-paced dynamic environment
  2. Possess an understanding of accountability tools - Coaching documents, MBOs, Performance Reviews
  3. Ability to stay calm and maintain a high level of professionalism under high pressure situations
  4. Ability to conduct root cause analysis
  5. Ability to build project plans


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  33217
Job Category:  Clinical Support, Operations & Education

Chicago, IL, US, 60612

Nearest Major Market: Chicago

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