Job Title:  Repair Technician

Req ID:  43806
Job Category:  Customer Operations/Customer Support

Chicago, IL, US, 60618

Description: 

Please Note: HuFriedyGroup was divested from STERIS on May 31, 2024.  We are currently in a transition period, working to re-establish our own HuFriedyGroup Careers site and job posting pages. Until the new site and pages are ready, career opportunities that are specific to jobs at HuFriedyGroup will continue to be published on the STERIS site. Our Talent Acquisition team will be working diligently to ensure a positive and seamless experience for our candidates.

 

HuFriedyGroup is a leading manufacturer of dental instruments and infection prevention products. Our 10,000-plus products, hand-crafted by highly skilled artisans, are known for their precision, performance, longevity, reliability, and quality. To help dental professionals be The Best in Practice, HuFriedyGroup provides a unique combination of world class products, value-added services, clinical education, and dental community platforms that result in superior clinician performance  and enhanced safety for dental professionals and their patients. Working at HuFriedyGroup is so much more than a job, as every employee has a part in driving and supporting the organization’s inspirational vision to be a global force in advancing dental performance through Best-In-Practice dentistry that improves lives around the world.

Position Summary

The Repairs Technician evaluates, tests, and repairs electronic devices and Ultrasonic Inserts within the Repairs Cell. This individual provides support to the Service and Repair department, Engineering, Product Management, and Sales in product development, device evaluation, demo stock refurbishment, and other areas as needed.

 

This is an onsite role at our Chicago, IL location. 

Duties

  1. Receive, unbox, disinfect, sterilize, and test equipment, components, and spare parts for functionality
  2. Perform evaluation and failure analysis on returned Ultrasonic Insert, co-branded and branded equipment, components, and spare parts. Determine needs for component replacement and appropriate repair methods, if applicable. Repair devices to functional condition as needed.  Share learnings of troubleshooting with Customer and Service and Repair staff members.
  3. Communicate with Service and Repair and Customer Care Representatives on all returned co-branded and branded equipment.
  4. Record results of evaluation, repair details including parts replaced and reason for failure within Salesforce.com and SAP Service module for all field return units and complete Electronic Device Service Ticket

 

Duties - cont'd

  1. Identify and confirm the failure and propose the necessary replacement of defective parts.
  2. Open quality complaints when necessary
  3. Comply with the company’s quality requirement for device repairs
  4. Monitor stock levels of replaceable spare parts within Repairs cell.  Refurbish Loaner/Demo units, Conventions units, and RAM showcase units, as needed.
  5. Provide feedback to Engineering regarding potential design or component flaws based upon failure analysis in order to contribute to continuous improvement efforts and product quality enhancement

Required Experience

  1. High school Diploma or GED.
  2. 3 years' experience in a technical position, certificate in electronics or equivalent experience.
  3. Computer skills: Microsoft Office Proficient
  4. Electical skills, at least 3 of the following: Basic soldering skills, use of voltmeter, oscilloscope, digital multimeter, HIPOT & ground continuity tester. Supplier or in-house certification for repaid of devices.
  5. Mechanical skills: Proper use of measurement instruments including calliper and micrometer, temperature data logging, strongly preferred.
  6. SAP experience strongly preferred. 

#LI-MM1

#LI-Onsite

Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability.  Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.

 

HuFriedyGroup is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
 

Req ID:  43806
Job Category:  Customer Operations/Customer Support

Chicago, IL, US, 60618


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