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Job Title:  Clinical Support Representative

Req ID:  23723
Job Category:  Clinical Support, Operations & Education

Chicago, IL, US, 60007

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary:

As the Clinical Support Representative (CSR), you will assist Account Mangers by supporting Customer facing activities including in-servicing, support of projects/installations and ORI startups within a Region.  You will perform the value-added services to differentiate STERIS from its competitors which includes (but is not limited to) equipment audits, EEP program utilization/support and Customer in-services.  You will also support the after-sale process, including inventory of deliveries, post order submittal sign-off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

We Take Care of You:

  • Base salary and commission
  • Car stipend and mileage reimbursement
  • Business travel and related expenses paid via company credit card
  • Cell phone stipend
  • Excellent healthcare/ dental/ vision benefits
  • 401(k) with a company match
  • A robust sales and leadership training program
  • Laptop, tablet & printer
  • Excellent opportunities for advancement

What You Will Do:

  • Assist Account Mangers to support Customer facing activities in primary in post-actions including support of projects/installations within the territory
  • Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions
  • Understand and effectively presents technical literature and how it applies to solving the Customer needs
  • Provide exceptional Customer Service by providing support with initial use of equipment/services including onsite support and startup of video integration
  • Act as a liaison between Service and Sales at the time of installation
  • Play a support role in the after-sale process, including post order submittal, OAI, planning sheet sign off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment
  • Develop relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians; is knowledgeable about each account’s history, contacts, and current and long-term purchase plans for designated products.  
  • Identify and recognize key business opportunities and trends to appropriate team member
  • Observe and report competitor activity and tactics to management
  • Assist in generating quotes
  • Effectively communicate with key team members and support resources in the territory
  • Provide Customer feedback to team members as appropriate
  • Record Customer feedback and complaint information through the proper quality processes and channels
  • Act on potential prospecting leads from existing Customers and communicates quickly with team members
  • Establish and maintain ongoing relationships and communication with counterparts in Sterile Processing, PDM’s, Corporate and Strategic Accounts, Field Representations and home office support teams
  • Perform other duties as assigned by management

What You Need to be Successful:

  • Bachelor’s degree preferred; Associate’s degree/2-year technical degree or equivalent a must. Prefer to see current enrollment towards completion of Bachelor’s degree
  • 2+ years of documented successful sales or clinical hospital experience in medical device sales or B2B strongly preferred or 2+years of experience in the ORI/SPD, or in support of those functions such as Clinical Engineering, Hospital IT
  • Experience in audio/visual communications is strongly preferred
  • Upon hire, successful completion of product specific training modules is required
  • Ability to travel as necessary (overnight)
  • Excellent, polished Customer interaction skills; strong interpersonal communication skills
  • Candidates must have a valid driver’s license issued in one of the 50 states and a clean driving record

#LI-KW1
 

 

STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  23723
Job Category:  Clinical Support, Operations & Education

Chicago, IL, US, 60007


Nearest Major Market: Chicago

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