Supervisor, Repair Operations

Position Summary

Plans, directs and oversees the repair operations in their assigned department/category.  Responsible for meeting the operational goals of the department Quality Delivery and Cost (QDC).  Responsible for personnel coaching and development to ensure both technical and career path progression.   Fosters a spirit of empowered work teams and unity among department members to effectively identify and implement continuous improvement measures.  Works directly with Sales Team and Customers to provide in-depth knowledge of product, processes, and procedures.  Also answers questions, resolve issues and ensures effective delivery of product.  Works collaboratively with Engineering work teams on new products, enhancements to existing product and new customer requirements. 

Duties

1.    Directs team members (technicians) in repair order output, timeliness and quality. Effectively utilizes team Oversees and directs daily operation of assigned repair lab category(s).
2.    Sets and monitors operational and quality performance standards for team(s). Ensures operation and quality performance is maintained though monitoring Safety, Quality, Deliverables, Cost, and Employee affairs (SQDCE), and performance reporting.
3.    Provides technical support or employs required resources to resolve production difficulties and/or restrictions.
4.    Identifies and resolves technical and process shortcomings in efforts to improve operational performance, quality, and costs.
5.    Aids in the identification of new product capabilities through the monitoring of no-repair situations, outsourcing lab volumes, market trends and new technologies.
6.    Works closely with engineering teams and directors to drive product capability development and operational process standards.
7.    Responsible for assessing team skills, and directs team training efforts to ensure technicians are adequately trained and progressing.
8.    Responsible for interviewing potential new hires, administering reviews, communicating corrective actions, and termination process.
9.    Collaborates with inventory and purchasing teams to ensure appropriate inventory levels and components are maintained.
10.    Collaborates with and provides information to account managers, product managers, and sales representatives to address any technical concerns that arise within an account. 
11.    Reviews and responds to field quality concerns and field service reports (FSR).
12.    Works collaboratively with the Contract and Pricing team to assist in the development of repair categories and pricing structures.  
13.    Supports and provides technical training for account and product managers in areas of expertise. 
14.    Delivers formal presentations for clinical management educational seminars and customer site visits.
15.    Develops technical bulletins and training documents for sales and customer communications.16.    Travels customer sites or trade shows when needed.
17.    Abides by and ensures safety and health policies and procedures are followed.
18.    Ensures conformance to ISO goals and objectives and supports ISO requirements.
19.    Supports and actively participates in company’s lean philosophy of continuous improvement members to complete repair orders to meet customer service requirements.  
 

Education Degree

Required Experience

Skills

1. Leadership Skills – The ability to make things happen by encouraging and channeling the contributions of others, taking a stand on and addressing important issues, and acting as a catalyst for change and continuous improvement. 
2. Fostering Teamwork – The synergy that comes from putting employees together to form teams to solve problems, make decisions, and take action for greater department success. 
3. Coach & Develop Others – The ability to lead, coach and develop the department’s human capital by establishing an environment conducive to feedback, giving positive and constructive feedback, addressing performance problems and grooming employees for advancement. 
4. Displays Positive Attitude and Confidence. 
5. Communication Skills – Builds trust and solid working relationships with employees and others in the organization.  Shares information with others and goes beyond communicating only what is necessary. 
6. Copes well with stress – Effectively deals with the concerns of the organization and the people in it and provides appropriate attention. 
7. Computer Skills- Must be proficient with all Microsoft Office applications, previous experience using Oracle preferred.
8. Business Acumen – ability to understand company financials, department cost structures, budgets, and operating costs.