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Job Title:  Manager II, Sterile Processing - Travel

Req ID:  25476
Job Category:  Clinical Support, Operations & Education

Chattanooga, TN, US, 37341


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Oversees the management and facilitates production and quality within a STERIS Offsite Reprocessing Center (ORC), Outsource facility, or Customer account.  Ensures Customer expectations are met by pro-actively managing activities and complying with contractual obligations. Provides on-site support, training, and communication to employees and contracted facilities sterile processing department management and personnel. .  Ensures SPD compliance with STERIS QMS policies and procedures as well as the Department of Health, TJC, DNV, OSHA, CDC, AAMI and AORN standards.


1.    Ability to develop and manage an engaged team to provide excellent day-to-day service that meets the Customer’s needs and contractual obligations
2.    Focused on continuous improvement and possesses the ability to engage and coach employees to achieve improvements
3.    Interviews, hires, assists with training, and coaching employees to meet company objectives and Customer requirements
4.    Possesses the ability to build and maintain a culture of Employee Engagement and Retention through regular communication and on-going training
5.    Determine the appropriate staff mix and properly align staff with fluctuating demand 

6.    Ensures delivery of Customer Key Performance Indicators (KPI’s) and conducts regularly scheduled Customer Pulse Check meetings to review quality metrics and ensure expectations are being met 
7.    Maintains professional relationships with all Customer stakeholders to ensure effective and efficient support to the patient caregivers as it relates to the scope of the contract and coaches front-line leadership to do the same
8.    Develop higher level relationships within the Customer organization including but not limited to OR Managers, Directors & V.P.’s
9.    Resolves client issues in a timely and efficient manner
10.    Demonstrates a complete understanding of the contract(s) and supports with educating and training Customer leadership in all aspects of contracted services

Duties - cont'd

11.    Demonstrates complete understanding of the STERIS standard processes and possesses the ability to implement and hold the team accountable through leadership routines
12.    Develops and executes project plan weekly to ensure target dates are met and barriers identified
13.    Ensures proper operational processes are followed by all members of the STERIS team in conjunction with STERIS QMS policies and procedures as well as the Department of Health, TJC, DNV, OSHA, CDC, AAMI, AORN standards and facilities policies and procedures
14.    Ensures accuracy and completeness of all administrative documents and functions (time records, count sheets, inventories, billing, etc.) required by the Customer and STERIS
15.    Manages an operating budget for STERIS and understands that all decisions can have a financial impact and manages within the budget
16.    Uses Non-conformance documentation to identify areas of deficiencies and creates Corrective Action Plans to manage improvement

Education Degree

  • High School Diploma or GED

Required Experience

  1. 8 years of relevant experience with 4 years in a Sterile Processing Leadership role preferably supporting a minimum of 10 Operating Rooms.
  2. Must have good working knowledge of Microsoft Office applications (4+ Years)
  3. Must have experience in process management and quality control (3+ Year) Active certification in sterile processing/central sterile via CBSPD or IAHCSMM required. If not certified at point of hire, it must be obtained within 12 months of hire
  4. Up to 100% travel required

Preferred Experience

  1. Instrument tracking software and employee management system experience a plus (4+ Years)
  2. Medical instrument knowledge a plus (4+ Years)
  3. Excels at managing medium to large SPDs and hospital settings or within an offsite reprocessing center (3+ Years)


  1. Ability to work in a fast-paced dynamic environment
  2. Ability to apply critical thinking during times of need
  3. Possess an understanding of accountability tools - Coaching documents, MBOs, Performance Reviews
  4. Ability to stay calm and maintain a high level of professionalism under high pressure situations
  5. Ability to conduct root cause analysis
  6. Ability to build project plans


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  25476
Job Category:  Clinical Support, Operations & Education

Chattanooga, TN, US, 37341

Nearest Major Market: Chattanooga

Job Segment: Medical Technologist, Sterile Processing, Medical, Manager, Inspector, Healthcare, Management, Quality