Perioperative Liaison - Chapel Hill, NC

Position Summary

Your primary responsibility as the Perioperative Support Liaison is to provide integrated clinical and technical on-site customer support, consultation, and management of medical devices (surgical instruments/devices, video equipment, and other STERIS capital equipment). You will serve as the onsite point of Customer contact for STERIS Healthcare products, projects, and serves as the “Face of STERIS.” primarily in the SPD area or OR area based on business needs.

This is a remote-based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: North Carolina.

Duties

• The specific duties will depend on the needs of the specific Customer(s) contractual requirements. This will include a focus on OR or Sterile Processing support and acting as a liaison for identification and escalation of issues in other areas as assigned.
• Active OR Support: Provide post-installation, on-site clinical and technical support of operating room product lines. Assist hospital operating room staff in operator-level maintenance and ongoing use of hospital-owned STERIS OR equipment. Assists the operating room staff in preparing rooms for surgery by verifying STERIS capital equipment is working. Supports contracted device, instrument repair and maintenance service portfolio.
• Active Sterile Processing Support: Provides post-installation/go-live, on-site technical support of SPD & GI product lines. Assist hospital SPD staff in operator-level maintenance and ongoing use of hospital owned STERIS IPT and GI equipment.
•  Active Device Preventative Maintenance Support: Perform preventative maintenance on Customer devices and accessories per their repair contract. Coordinate all off-site and instrument repairs with appropriate IMS/STERIS service teams.
• Active Consultative Support: Completes documentation as required for inventory and equipment requests, instrument sets, and Connect Care support. Completes count sheets and tray tracking reports. Provides service history and operator manuals. Performs KPI data analysis to identify trends and operational issues within the operating rooms and SPD. Engages in reviewing key performance indicators with the hospital to understand trends and identify specific and measurable LEAN process improvement opportunities around STERIS products and device care and handling. Participates with the Nurse Educator and OR staff on non-credentialed in-servicing and education opportunities. Actively participates in OR and SPD staff meetings and shift huddles to provide up to date equipment status.
• Active Sales Team Support: Provide solutions to customers to enhance sales growth in the field through effective positioning of STERIS healthcare products and services. Identifies opportunities and passes leads to appropriate management and sales teams. This includes capital, accessories, consumables, chemistries, consulting, and services. Communicates regularly with the STERIS/IMS Account Manager and support teams to ensure customer needs are met daily, and any issues are resolved promptly.

Duties - cont'd

• Help coordinate and provide status updates on all STERIS healthcare installations, projects, and service device repairs. Act as the one go-to source for any service and sales inquiries from the Customer.
• Develops relationships with Customers on all levels including but not limited to the OR, biomed, SPD, GI, Infection Prevention, Risk Management, and clinical nursing staff and surgeons. Leads and participates in non-credentialed in-services and educational offerings provided by STERIS/IMS in the facility.
• Performs special projects within the OR and SPD per any contract deliverables.
•  Possesses a working knowledge of STERIS healthcare products and services. These include software, processes, and clinical application services. Demonstrates basic knowledge of STERIS equipment functions.
•  Provides daily, weekly, and monthly reporting to internal and external audiences that demonstrate the value of the work being performed as well as additional opportunities to improve performance of covered STERIS assets.
• Establishes and maintains ongoing relationships and communication with local healthcare sales, clinical education specialists, service, and instrument processing repair teams.
•  Maintains compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, and AORN standards. Additionally, maintains policies and compliance of STERIS equipment to original equipment manufacturer (OEM) standards, and is fluent in equipment Instructions for Use (IFUs).
• Other duties as assigned.

Education Degree

Required Experience

•  High School diploma/GED required, and six years relevant work experience including 3 years minimum experience in a hospital/clinical setting (OR/hospital operating/SPD or Medical Device) Other relevant experience may include account management, Reporting/Analyses, Sales, Training, or Customer facing support and problem-solving experience.
•  Degree or certification program completion (CCSVP/CRCST, Scrub Tech, Biomed, Equipment Repair) or comparable military medical experience may be considered toward the relevant experience requirement.
• Clinical, IT or technical experience in a hospital setting required. Surgical Scrub Tech, Biomed or IT Support positions preferred.
• Aptitude and interest to achieve product qualification and may and perform basic preventative maintenance and repairs.
•  Preferred but not required to be certified in related field or ability to obtain certification within 12 months.
•  Clinical knowledge of operating room and sterile processing workflow, procedures, medical terminology, medical instrumentation, and devices.
• Preferred Qualifications:
• Associates degree or 2-year technical training equivalent strongly preferred.
•  Requires thorough working knowledge of Microsoft Office applications and is capable of learning software programs and/or hardware as required. Requires Smart Phone knowledge. Working knowledge of Tableau preferred.
•  Ability to build and maintain relationships; execute customer service, leadership, adaptability, and problem solving.

Preferred Experience

Skills