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Title:  On-Premise Video Integration Support

Req ID:  14125
Category:  Service/Technical Services
City:  Cambridge
State:  MA
Postal Code:  02141
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

We are currently looking for an On-Premise Integration Support Specialist to join our team, based in the Cambridge, MA area! Integration Support Specialists provide post-installation, on-site technical customer support on all operating room integration equipment (lights, tables, and video technology). They support our Customer’s use of the equipment, perform first tier troubleshooting and minor equipment modifications on all integration equipment serviced by STERIS. The ideal candidate will provide exceptional Customer service to hospital staff; supporting their use of the equipment in a professional and knowledgeable way. This is a project-based role that requires the Specialist to travel to the Customer’s site and to work there through the end of the project. Every day, something special happens at STERIS.  What will YOU help us do next? 

Duties

  • Work with Field Service Representatives, Account Managers, and Installers to obtain supplies and assistance as needed, and to escalate service or account issues appropriately.
  • May provide support during the installation of Operating Room integration equipment.
  • Become familiar with the equipment and Operating Room setup for each project.
  • Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion.
  • Respond to routine customer and sales questions regarding equipment operation and performance.
  • Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS products and services, identifying opportunities, and passing leads to management and sales.

Education Degree

  • High School Diploma or GED

Required Experience

  • High School Diploma or equivalent required. Associate’s Degree in Computer Science, Electronics, or Audio/Visual Communications strongly preferred.
  • Excellent knowledge of personal computers, video technology, video cabling, and networking. Technology integration experience preferred.
  • Possess general knowledge of Information Technology, networking, and video.
  • Demonstrated ability to troubleshoot situations and determine a solution.
  • Polished and professional interpersonal and communication skills a must.
  • Position requires lifting (up to 50 lbs.), bending, squatting, sitting, standing, and twisting.
  • Hours will vary based upon the Customer’s needs, as availability may be required during procedures.
  • Will work in hospitals, operating rooms, and surgi-centers.
  • Based on Customer requirements, may be subject to: drug testing, background screening, Operating Room protocol training, safety training, or Standard Operating Procedure (SOP) training prior to beginning a project.

 

STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  14125
Category:  Service/Technical Services
City:  Cambridge
State:  MA
Postal Code:  02141


Nearest Major Market: Cambridge
Nearest Secondary Market: Boston

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