Share this Job

Title:  Senior Process Improvement Coordinator - Burlington, VT

Req ID:  14130
Category:  Sales
City:  Burlington
State:  VT
Postal Code:  05401

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Sr. Process Improvement Coordinator provides on-site support and communication to multiple Customer facilities with a focus on efforts on ensuring surgical tools and resources are in peak condition for use in any needed surgery. This role also supports Customer initiatives to reduce the need/number of Device and Instrument repairs. This is accomplished through effective problem-solving techniques, development of strategies to resolve issues, and continued education to the Customer to ensure processes are followed.


  • Provides on-site support and communication to assigned facilities with a focus on efforts to provide daily cost savings to the hospital by ensuring all surgical tools are functioning properly for their intended purpose.


  • Drives Business and Customer initiatives with key stakeholders raising awareness of areas for improvement.
    • Drives the beginning to end process for a variety of problems within the hospital by raising awareness of an issue, developing the process to improve the situation, and ensuring the process is implemented.
    • Establishes and maintains performance metrics by providing cost savings initiatives, with total monies saved, and reports potential barriers to implementation.
    • Follows chain of command within hospital and STERIS IMS regarding identified problems or issues to ensure proper communication and resolution.
  • Develops, implements, and supports daily activities that drive efforts to improve processes to minimize or reduce Device/Instrument repairs, reprocessing of reusable medical supplies and instrumentation, as well as the need for the hospital to purchase new instruments and devices.
    • Performs GAP analysis to determine the root cause of Customer Opportunities.
    • Develops a customized solution for each Customer and utilizes data and analytics to demonstrate to the Customer the total dollar opportunity.
    • Partners with Customer’s leadership team to educate and train Customer staff on new processes or procedures that will correct their opportunities
    • Monitors and tracks improvements to present to Customer’s leadership team.
    • Reviews cost savings analysis with the Customer.


  • Collaborates with the System Executives, Director of Surgery, OR team, Perioperative team, leaders/coordinators, and SPD manager to plan and implement updates to count sheets, preference cards, tray reconfigurations, and inventory lists.
    • Will also collaborate with managers to review and reset appropriate care and handling processes.
  • Manages device, instrument, and product inventory.
    • Manages Customer device. Instrument, and product inventory.
    • Identifies reasons for missing equipment and implements process improvements to reduce missing item
    • Orders instruments and products as needed.
  • Manages device and instrument repair and maintenance program.
    • Performs Proactive Maintenance Inspections (PMI) for all surgical devices.
    • Performs Care & Handling in-services for OR and SPD/CSS staff as needed.
    • Receive and send out instruments/devices requiring repair and maintenance and work with vendors to ensure quality work is being performed.
    • Implementing and maintaining device and instrument tracking for items sent out for repair to ensure efficient follow-up and knowledge of the status of repairs, outstanding purchase approvals and status spreadsheets.
    • Ensure process is in place to return repaired or new instruments/devices to the correct location, tray, or staff members in a timely manner.
    • Ensure that instrument sets are regularly rotated for inspection and refurbishment.
    • Ensures instrument/device repairs and maintenance are managed to control operating expense while meeting the surgical demands.
    • Ensure work instructions are developed for all activities within the instrument/device repair and maintenance program.

Duties - cont'd

  • May maintain and update instrument Tracking System (when applicable/assigned) by:
    • Provide training to required staff on system functionality and usage.
    • Develop work instructions on the use of the system and assist in training and compliance with such work instructions.
    • Provide expertise and knowledge in all aspects of the system’s functionality.
    • Maintain system data accurately and timely.
  • Manages and maintains required CS materials and supplies for departmental needs.
  • Communicates regularly with the STERIS IMS Account Manager and support teams to ensure Customer needs are met daily and any issues are resolved promptly.
  • Maintains compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
  • Supports and adheres to STERIS IMS policies and procedures and supports policies and procedures of facility.
  • Refers all decisions beyond personal scope of responsibilities to STERIS IMS leadership.
  • Communicates to STERIS IMS leadership all non-compliance with regulatory and safety issues.
  • Arrives at facility at the scheduled time and is consistently ready for work assignments.
  • Leads and participates in in-services and educational offerings provided by STERIS IMS in the facility.
  • Promotes best demonstrated practices with co-workers through open communication and continuous improvement of skills.
  • Assists in providing timely resolution to issues or concerns.
  • Completes documentation required by STERIS IMS related to Standard Operating Procedures or facility policies.

Education Degree

Bachelor's Degree

Required Experience

  1. Bachelor’s degree in nursing or technical school certification.
  2. Minimum of 3 years relevant work experience required, surgical instruments/devices and/or as SPD/SCPD technician preferred.
  3. 1-2 years experience working with Continuous Improvement/Lean environment.


STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  14130
Category:  Sales
City:  Burlington
State:  VT
Postal Code:  05401

Nearest Major Market: Burlington Vermont

Job Segment: Business Process, Medical, Instrumentation, Inspector, Facilities, Management, Healthcare, Engineering, Quality, Operations