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Job Title:  Customer Insights Analyst II

Req ID:  22961
Job Category:  Sales

Burlington, VT, US, 05401


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Customer Insights Analyst II provides integrated insight and value-added delivery to dedicated Customer(s), based on Clinical Priorities, contracted service portfolio assets, analysis of repair trending, inventory management, and Customer Engagement with the intent to reduce or limit the need/number of Device and Instrument repairs, ensure surgical assets are Procedure Ready and add value thru clinical competency evaluations and customer process improvement. This is accomplished through effective Customer alignment, data analysis, problem-solving techniques, customer education and deliverable value-added activities to ensure goals are met.


  • Reviews Analyzes repair trending to identify Customer Specific areas of improvement and establish measurable goals
  • Integrated Customer Clinical Leadership Participation
  • Record Keeping- Need to retain and communicate projects, cost avoidance, improvements, etc.
  • Drives Business and Customer initiatives with key stakeholders raising awareness of areas for improvement.
  • Analyzes, Develops and Implements daily operations of value-added activities that relate directly to service portfolio and Customer Peri-Operative Goals
  • Collaborates with Customer Stake Holders - System Executives, Director of Surgery, Peri- Operative team, GI and Specialty Department leaders/coordinators, and SPD manager to plan and implement solutions based on areas of opportunities relevant to service portfolio
  • Manages device and instrument repair and maintenance service portfolio, to include:
  • Communicates regularly with the STERIS IMS Account Manager and support teams to ensure customer needs are met daily and any issues are resolved promptly.
  • Maintains compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
  • Complies with STERIS IMS policies and procedures while also adhering to policies and procedures of facility.

Education Degree

High School Diploma or GED

Required Experience

  • High school diploma required with 8-10 years’ experience required
  • SPD and/or surgical tech experience is highly preferred
  • Bachelors degree preferred
  • Intermediate understanding of medical instrumentation and devices.
  • Clinical experience
  • Must be knowledgeable and able to work efficiently within the Microsoft Office suite (including Word and Excel). Must be capable of learning and working efficiently in ERP systems. Must be capable of learning additional software as required.
  • Must maintain valid Driver’s License and vehicle insurance to meet travel requirements. 



STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  22961
Job Category:  Sales

Burlington, VT, US, 05401

Nearest Major Market: Burlington Vermont

Job Segment: Medical, ERP, Inspector, Instrumentation, Facilities, Healthcare, Quality, Technology, Engineering, Operations