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Job Title:  Account Manager

Req ID:  18931
Job Category:  Sales
Country/Region:  US
State:  VT
City:  Burlington
Zip:  05401

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Account Manager I (AM I) position is an entry level sales position responsible for meeting Customer needs in smaller cities/regions of the country. The AM has responsibilities to manage sales and Customer activities in his/her assigned territory.  Expected to achieve a maximum sales profitability, growth and account penetration within assigned territory by managing existing accounts and prospecting revenue opportunities.

  • Utilize effective discovery questions to better understand our Customer needs, Value Drivers, and challenges in obtaining business results
  • Define STERIs IMS solutions in a way that differentiates STERIS IMS from our competitors
  • Utilize STERIs IMS tools and resources to qualify new sales opportunities to ensure clarity and value of products and services
  • Utilize the Opportunity Plan process while working with new Customers and/or new products and services with existing Customers
  • This role works directly with a Corporate Sales Representative. Incumbents spend most of their time in the field with new/exiting Customers to service accounts and identify the potential for new business.  Incumbents collaborate with internal Corporate Sales colleagues to prospect new business and set up appointments with Customers
  • Quote and close new business
  • Responsible for providing the following in accounts in territory:
    • Quarterly Business Review
    • Proactive Maintenance Inspections
    • Departmental Evaluations
    • In Services
    • 1 CMS in Ft. Lauderdale and 1 in Birmingham a year
Duties - cont'd
  • Updates the STERIS IMS CRM system as required to document Customer information, sales activities, purchase orders, and other information required by the Company
  • Performs Scope Audits/OR Evaluations which is an evaluation performed for Customers on best practices in caring for and maintaining scopes
  • May be required to pick up scopes or other instruments and/or arrange for pick up/repair
  • Collects POs within prescribed timeframe so that business can be properly billed
  • Resolves basic Customer service issues such as tracking down delayed repairs, billing issues, etc.
  • Escalates more serious Customer issues
  • Identifies and relays information about larger business opportunities that would be better handled by a more senior sales representative
  • Works with on location team, regional product managers, KAT, and all teams to service the customers properly
  • Obtain and maintain required industry certifications within one year of hire, including AORN vendor certification, SGNA vendor certification, and/or IAHCSMM certification
  • Begins to develop relationships with chapters of local industry groups and Group Purchasing Organizations (GPOs)
  • Incumbents hired into the role are expected to have the desire and drive to progress by pro-actively learning our Products, Customer and industry
Education Degree
  • High School Diploma or GED
Required Experience
  • High School Diploma/GED required, Bachelor’s degree preferred.
  • 1-2 years professional work experience; preferably in Customer Service or Sales,
  • Able to travel as needed – up to 75% overnight travel.
  • Demonstrated knowledge of software (Word, Excel, PowerPoint, CRM)
  • Must be willing to travel to assigned geography which may cross multiple states. Geographic mobility preferred.
  • Position requires working vehicle compliant with Company requirements which includes certain levels of insurance and a valid driver’s license with acceptable driving record
  • Must possess working Smart phone (allowance will be provided)
  • No objection to GPS tracking (will be on phone or vehicle)
  • Required to work non standard hours that can vary to meet Customer needs (weekends, evening)




STERIS plc is a $3B, publicly traded (NYSE: STE) organization with more than 12,000 employees worldwide.

STERIS strives to be an Equal Opportunity Employer.  

Nearest Major Market: Burlington Vermont

Job Segment: Account Manager, Manager, CRM, Sales, Management, Technology