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Job Title:  Customer Insights Analyst

Req ID:  25188
Job Category:  Sales

Buffalo, NY, US, 14201


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

How You Will Make a Difference

Are you a solutions-minded problem solver with clinical experience? Are you interested in an opportunity to provide training and continuous improvement support to impact patient safety?


At STERIS, our team members provide these services to hospitals across the United States. As a Customer Insights Analyst, you’ll work hand in hand with local Account Managers to provide knowledge and expertise to hospitals and surgical centers in your area.


We’re seeking self-motivated individuals with strong presentation, organization, time-management skills, and a clinical background in the operating room to directly assist clinical teams with their challenges. You’ll support multiple facilities across your region, meeting face to face with sterile processing technicians, surgical technicians, nurses, doctors, and other clinical staff to identify valued-added activities such as identifying cost containment opportunities, education and training, improvement tracking, and maintaining compliance to industry standards.

What You Will Do

  • You’ll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready
  • Meet with customers to understand challenges and present solutions
  • Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services
  • Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. You’ll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices
  • Record maintenance services, daily cost savings, and potential barriers to implementation

Education Degree

High School Diploma or GED

What You Will Need

  • HS Diploma or GED required. Associate’s degree in Surgical Technology and Sterile Processing Certification preferred
  • 6 – 8 years of professional experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices
  • Excellent presentation skills
  • Surgical Technology or Sterile Processing experience and training is preferred.
  • You must maintain a valid Driver’s License and vehicle insurance

What We Offer

STERIS is a global organization offering full time opportunities to join our growing team. We offer benefits including Medical/Vision/Dental, Paid Time Off, and a 401(k) with company match. We offer the opportunity to make a difference by providing world-class products and service solutions in a safe and rewarding environment. If you’re looking for an opportunity to be part of a solution-minded team supporting positive surgical outcomes, we want to hear from you. Let’s create a healthier and safer world, together. Apply today.


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  25188
Job Category:  Sales

Buffalo, NY, US, 14201

Nearest Major Market: Buffalo

Job Segment: Gastroenterology, Medical, Surgery, Inspector, Sterile Processing, Healthcare, Quality