Job Title:  Manager, Account-Capital

Position Summary

The position of capital account manager includes managing hospital sales and developing hospital partnerships in a designated territory, working within a multidisciplinary team structure (POD team) and promoting a wide portfolio of Sterile Services /Endoscopy decontamination and storage equipment solutions to NHS, private Hospitals and distributors within the territory. 

Ensures high customer satisfaction and maintains sound relations through correspondence and/or personal contact. Providing timely reporting of weekly and monthly events.  
Identifies and specifies opportunities for future products, markets and new applications for current product and technology which is updated and maintained in an accurate pipeline. Supports, Project Manager, Consumable and Service colleagues. 
Focus on developing relationships with Key opinion leaders.
Focus on establishing strong relationships with both NHS and Private Healthcare organisations, such as, Nuffield, BMI, Ramsay, etc and engage with other internal teams to help maximise sales.

Duties

1.        Achieve assigned monthly, quarterly and yearly sales budget for designated geography through the proactive sales of STERIS product lines.  Manage time, travel and sales activities to maximise effectiveness on a monthly basis.  Identifies top prospect accounts to focus activities effectively each month.
2.        Manage customer expectations and maintain sound customer relations through timely responses to customer enquiries via accurate and timely communication.  

3.        Responsible for timely, accurate reporting of weekly and monthly sales events. Business planning and pipeline management.

4.        Handle other duties and responsibilities as are periodically assigned or requested.

5.        Complies with the spirit of and letter of laws, government regulations and company policies.  His/her attitude and behaviour reinforce company policies and programmes by exhibiting and expecting the higher standards of performance and professional conduct.  Undertakes and defines a programme of self-development.

Experience

• Excellent interpersonal, written, verbal and analytical skills. Documented sales experience, preferred NHS healthcare decontamination or associated mechanical engineering discipline with capital equipment sales experience and higher education/Degree preferred.
• Minimum of 5 years within a sales environment is essential.
• Healthcare experience within a Medical Equipment Standards control environment is essential.
• Understanding of the NHS and its sales process is essential.

Skills

Business Acumen
Commercial Thinking
Innovation and Change Management
Organising Planning and Prioritising
Performance Driven
Networking
Customer Focus
Decision Making
Achievement Orientation
Conscientiousness
Integrity