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Job Title:  Field Service Representative I

Req ID:  30583
Job Category:  Service/Technical Services

Boston, MA, US, 02115


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

The Role

If you have a growth mindset, love a combination of strategy and hands-on execution, and thrive in a collaborative team environment, STERIS is the place for you to grow as a person. This position works as a Trusted Advisor to STERIS Customers in the maintenance and purchase of medical devices and consumables as part of a high-performance team. You will offer on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation assistance on complex mechanical, electro-mechanical, and electronic systems in a high-stress healthcare setting to provide an excellent Customer experience. You may help STERIS grow by locating and proposing products and services to clients.


What We Offer

This is a fantastic chance to join a well-known, worldwide organization that will invest in your long-term career development. Without our fantastic, skilled employees, STERIS would not be where it is today. As a result, we share in our success by rewarding you for your efforts. Our ultimate objective is to hire people who are committed to STERIS for the long haul.

 We provide a comprehensive benefits package, which includes the following:

  • Competitive Pay
  • Plans for annual merit bonuses and incentives
  • Business travel and all connected expenditures are covered by the company car, uniforms, and other essential tools.
  • Program for service training and coaching
  • 401(k) with business match for medical, vision, dental, and life insurance
  • Paid vacation time and paid holidays are available to employees.
  • Assistance with tuition
  • Prospects for advancement

What You Will Do

  • Provide proactive communication and a dedication to rapidly addressing issues/problems to improve customer satisfaction.
  • Perform preventative and corrective maintenance on STERIS and related product lines in a safe and efficient manner.
  • To guarantee a positive Customer experience, provide timely PM performance, service calls, warranty calls, field upgrade programs, and other operations.
  • Perform minor installations as needed. Perform administrative tasks as assigned, utilizing technology to ensure optimal document preparation, utilization, and completion.
  • Maintain communication with the District Service Manager to bring him up to date on activities and developments in the assigned region.
  • Establish and maintain effective communication with customers, managers, support employees, and the sales team.
  • Identify sales opportunities and recommend STERIS products/services to customers to help the company grow. Leads should be communicated to management and sales employees.
  • Be a positive representative of STERIS at customer sites.
  • Respond to common customer and sales questions about equipment operation and performance. At the discretion of the District Service Manager, provide on-site support to the sales organization, limited to recognizing opportunities, size, and utility requirements.



STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.


STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  30583
Job Category:  Service/Technical Services

Boston, MA, US, 02115

Nearest Major Market: Boston

Job Segment: Customer Service Representative, Maintenance, Medical Device, Medicaid, Medicare, Customer Service, Manufacturing, Healthcare