Specialty Services Technician- Boise, ID

Position Summary

The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning sterilizer equipment as part of a high performing team. The Technician drives an exceptional Customer experience by providing on-site cleaning services, troubleshooting, repair and simple maintenance on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment. The Technician pro-actively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners and contract administration team. This position utilizes advanced technology to complete administrative requirements, aid in troubleshooting equipment issues and improve the overall Customer experience in a highly regulated healthcare environment under limited supervision (non-regular business hours). Additionally, the Technician’s will identify and recommend products and service enhancements.

This role includes frequent travel up to Salt Lake City, Wyoming, Montana, Eastern Washington.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Idaho

What you'll do as a Specialty Service Technician:

What you'll do as a Specialty Service Technician:

• Perform sterilizer cleaning function including changing required chemical ingredients; making appropriate adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
• Work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards.  
• Troubleshoot and consult proper contact for any observed issues with equipment and systems components.
• Communicates effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.

Education Degree

The Experience, Skills and Abilities Needed:

• High School Diploma or GED with 3 years of work experience with 1 year of technical or Service related work experience and interaction with Customers required (mechanical, electrical, plumbing, HVAC, construction, automotive etc.). Associates degree or related certifications or military experience may be considered towards minimum years of work experience.
• Minimum of one year experience and demonstrated proficiency working with technology including basic computer skills (email, internet, Microsoft Office), smart phones and devices.

Preferred:

• Field Service Experience

What STERIS Offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay 
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage 
• 401(k) with company match
• Maternity & Paternal Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career

Preferred Experience

Skills