Technician I

Position Summary

IMS Technicians- Device Repair perform surgical instrument and device inspection, repair, and refurbishment in a lab-based setting. This role delivers superior Customer Experience by providing timely and quality repairs to meet compliance standards in a production facility as part of a high performing team.

Duties

1. Performs basic to intermediate level repairs of surgical devices/instruments and equipment to specifications.

2. Identifies problems within the job role and uses standardized testing procedures; examines and tests mechanisms for defects. Replaces or repairs defective parts. Requests parts from stock room.

3. Reassembles surgical devices or equipment and tests assembly for conformance to specifications.

4. Meets fundamental troubleshooting in role.

5. Identifies risks and issues and escalates timely and effectively.

6. Adheres to Standard Work Instructions (SWI).

7. Aware of and conforms to Company ISO goals and objectives and supports ISO requirements.

8. Customer requests or quoting.

9. Completes workplace organization audits per site requirements.

10. Complies with work schedules, established team standards and protocols to ensure a safe, productive and respectful work environment.

11. Abides by all Company safety, health policies, and procedures. Uses personal protective equipment, as required. Completes Safety observations per site requirements.

Duties - cont'd

Education Degree

Required Experience

1. 2+ years of work experience, including at least 1 year of relevant experience, or 1 year of experience at STERIS; all experience must be verifiable. 
2. Relevant experience may include hands-on repair, assembly, or product testing and use of small hand tools is a plus. Small engine repair, cell phone and electronics repair, testing, or re-builds, carpentry, circuit board assembly and repair, sterile processing, industrial sewing, and jewelry repair. Maintenance, construction, and automotive repair can also be relevant to this role
3. Must be able to lift up to 25 pounds at times and push instrument carts ranging from 10-150 pounds at times.                                                                                                         
4. Must be able to meet flexible schedules with early/late hours and sometimes outside normal business hours including nights and weekends, based on Customer and business needs

Preferred Experience

1. Experience with solder, brazing or other fine mechanical applications is preferred.

2. Vocational / Technical Degree preferred.

3. Certifications in technical training preferred.

Skills

1. Good eye to hand coordination.

2. Ability to assemble small parts.

3. Attention to detail.

4. Displays Positive Attitude and Confidence.

5. Ability to understand repair concepts and follow sequencing or repairs.

6. Beginner to Competent in role based on the Skills Matrix.

7. Demonstrates awareness & knowledge of ordering parts & its requisition system.

8. Demonstrates awareness of Safety, Quality, Delivery, Cost (SQDC) Metrics board.

9. Demonstrates awareness of costs and other key performance indicators (KPIs)

10. Must be able to communicate effectively verbally and in writing, using appropriate communication channel in a professional manner at all times with internal and external Customers.

11. Troubleshooting commensurate with training status and experience

12. Expected to be able to work well with others in a team environment and support positive Customer interactions when onsite