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Title:  Surgical Service Representative

Req ID:  13574
Category:  Service/Technical Services
City:  Birmingham
State:  AL
Postal Code:  35233
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

We are currently looking for a Field Service Technician (FST), focused on our OR equipment, to join our team in Birmingham. The FST is a field-based, Customer-facing role who will be based at one of our Customer sites to maintain, troubleshoot, service, and provide support for all operating room equipment. FST’s will also be responsible for building positive relationships with Customers and peers, as well as completing necessary administrative tasks. The ideal candidate is an independent go-getter that is mechanically inclined and that makes customer satisfaction and safety their top two priorities. Every day, something special happens at STERIS.  What will YOU help us do next? 

Duties

  • Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently. 
  • Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment in a safe and efficient manner.  This includes:  disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
  • Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.).  Coordinate these activities with DSM and Capital Account Manager.
  • Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required.  Perform site visits for small projects and coordinate activities with project managers and/or installers. 
  • Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion.  This includes, but is not limited to:  scheduling and updating work activities in Siebel, complete service reports and activities on-site; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
  • Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization.  Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues.    Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded.  Recommend product enhancements based on knowledge of the Customers equipment applications and processes.  Actively seek continuing education opportunities.
  • Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers.    Communicate leads to management and sales staff.  Be a positive ambassador for STERIS at Customer sites.
  • Must learn and use proper operating room and hospital protocols while on-site.  Must abide by all STERIS and Customer Health & Safety protocols and procedures.  These may include OR Protocol and Sterile Field guidelines.
  • Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the DSM.

Education Degree

    Required Experience

    • One to two years technical field service experience in the healthcare products industry or equivalent technical school training. 
    • Excellent knowledge of personal computers, video technology, video cabling, networking. 
    • Valid drivers license and ability to travel
    • Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites.
    • Demonstrated ability to troubleshoot situations and determine solution. 
    • Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.

     

    STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

    If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

    STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

    Req ID:  13574
    Category:  Service/Technical Services
    City:  Birmingham
    State:  AL
    Postal Code:  35233


    Nearest Major Market: Birmingham

    Job Segment: Medical, Customer Service Representative, Surgery, ERP, Siebel, Healthcare, Customer Service, Technology