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Job Title:  Operating Room Liaison II

Req ID:  34402
Job Category:  Clinical Support, Operations & Education

Birmingham, AL, US, 35294


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

Position Summary

Coordination and oversight of instrument readiness in the Operating Room and Sterile Processing Department (SPD) to facilitate efficient case flow. Responsible for overseeing and/or assisting in projects and process improvement initiatives in compliance with contractual obligations. Promotes Customer service/satisfaction through resolution of OR/SPD issues within the facility. Perform duties in accordance with hospital, TJC, AORN, AAMI and other appropriate policies and procedures.  Provides oversight to projects and assists in new hire orientation and training.

Uses developed skills and practical knowledge to perform scheduled and unscheduled tasks independently.



  • Assist in performing strategic and operational assessments in the operating room, sterile processing, and surgical support areas.
  • Conducts monthly monitoring and quarterly KPI reports to ensure service delivery efforts are meeting operational goals and contractual agreements.   

OR/SPD Process Improvement: 

  • Demonstrates understanding of Operating Room and Sterile Processing Department processes.
  • Supports the development and execution of process improvement plans based on results of monthly KPI data.
  • Aids the OR and SPD leadership on preference card creation and/or management to ensure accuracy of surgical case pull.
  • Collaborates with OR/SPD leadership to identify surgical instrumentation related to tray additions and reconfigurations, building surgeon’s specialty sets, etc.




Duties - cont'd

Project Work: 

  • Support OpFlow or similar tray rationalization and optimization projects
  • Support SPM count sheet reconciliation and data projects as required.



  • Able to assist in managing, training, and implementation of STERIS engagement deliverables in a contracted facility.
  • Participates and assists in new STERIS IPS employee orientation, on the job training, in-service education and STERIS IPS or facility quality assurance programs when needed.


  • Provides Operating Room (O.R.) staff support in preparing the O.R. suite for surgery by verifying instrument trays are available prior to case start times. Identifies instrument related issues and provides real time solutions to ensure procedure continuity.
  • Keeps track of surgical case flow during the day, monitor instrument needs, and notify SPD personnel in advance of any possible additional/emergent instrumentation needs. Must be able to resolve issues or offer alternatives when necessary.
    • Perform daily required audits of KPI data to include:
    • Case cart audits
    • Room Visits for identification of OR Frictions
    • Post Case Cart Audits
    • Tray Audits

Duties contd...

  • Performs KPI data analysis to identify trends and operational issues within the operating rooms and SPD.
  • Coordinates the planning and communication of priority instrument turnarounds. Help communicate to the surgical team essential instrumentation information that may affect or delay surgery start time.
  • Responds to problem calls from Surgery as required by the contract deliverables.
  • Verifies that required instrumentation has been sterilized and is available for next day, call or weekend cases.
  • Completes documentation as required for inventory/equipment requests, instrument sets, etc
  • Ensures navigator assignments are completed or assigned.

Other duties as assigned.

Required Experience

  1. Vocational/Technical certification and 4+ years of O.R., SPD, or Perioperative work experience or High School Diploma and 6+ years of O.R., SPD, or Perioperative work experience is required.
  2. Must have, or obtain, SPD certification through CBSPD or HSPA within 12 months of hire. Certification must be maintained per renewal schedule.
  3. Requires thorough working knowledge of Microsoft Office applications and is capable of learning software programs and/or hardware as required.
  4. Requires Smart Phone knowledge.
  5. Able to perform all job requirements of an Operating Room Liaison I.

Requirements contd.

  • Knowledge of O.R./SPD workflow, procedures, medical terminology, and instrumentation.
  • Knowledge of, and compliance with, infection control and health & safety policies and procedures.
  • Knowledge of, and compliance with, hospital, TJC, AORN, AAMI and other appropriate policies and procedures.
  • Able to effectively communicate with SPD and OR leadership and hospital staffing at all levels, including physicians. Includes professional communications, both verbal and written.
  • Demonstrates customer centric behavior.
  • Proficient analytical skills.
  • Able to identify, develop, and execute solutions to issues in complex situations.
  • Able to multi-task, organize and develop solutions, and manage time efficiently.
  • Displays the ability to remain flexible and self-motivated to achieve contract deliverables.
  • Able to read, understand, and abide by Standard Operating Procedures within the hospital environment.

Able to effectively communicate with OR staff and leadership regarding instrumentation needs, projects, and KPI data.


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  34402
Job Category:  Clinical Support, Operations & Education

Birmingham, AL, US, 35294

Nearest Major Market: Birmingham

Job Segment: Sterile Processing, Surgery, Infection Control, Instrumentation, Business Process, Healthcare, Engineering, Management