Job Title:  Field Service Trainer

Position Summary

This is an experienced professional and subject matter expert in instrument repair techniques, as well as work-flow processes.  The Field Service Trainer assists in developing technical content, specific training programs/processes and is responsible for delivering this training to field-based Service Operations employees. Field Service Trainer will be responsible for training new and existing employees on instrument repair techniques and other applicable skills as required.  Ensures field Service Operations employees are operating in accordance with the requirements of their respective role. Travels to facility sites as needed to conduct training. This position requires up to 75% travel. 

Note about location: This position can be can be based out of many different parts of the United States. The guidelines that determine whether a candidate's home location will be feasible for this role are: whether a candidate lives near a major airport AND whether they are also within a reasonable drive of a STERIS repair lab (or a region with multiple On Location mobile repair trucks). 

Duties

•  Assists in the development and administering of technical training for field service roles.

•  Conducts training of new employees with a focus on the following:

• Standard Operating Procedures in instrument repair
• Instrument name/usage knowledge
• Quality expectations
• Truck and Equipment flow and maintenance process
• Customer Communication
• Updates on new processes and procedures

 •  Responsible for hands-on employee training and continuous assessments of skills and knowledge retention utilizing the Circle of Skills assessment tool in areas of instrument repair, sterilization processes and standard precautions to ensure patient safety and to minimize department pain points related to quality of performance.

•  Maintains an education plan based on the prioritization of training needs in the account and for the development of the technicians on an individual basis. Documents all successes and barriers electronically using the STERIS IMS portal.

•  Maintains real time documentation of education data and adjusts the education plan or communicates with management to ensure progress is maintained and barriers are addressed.

•  Communicate with RC and ROM and documents communication at least weekly. Regularly presents training highlights and overviews/refreshers during training engagements .

•  Conducts additional training needs of STERIS IMS staff utilizing 1st pass documentation, tray audits and level billing breakdown and keeps STERIS IMS leadership informed on the progress.

•  Conducts Technician audits to ensure that the STERIS IMS standards are being adhered to.

Required Experience

•    Minimum of 5 years of experience in a field service technical role repairing medical instrumentation. 
•    Experience in a formal training role is preferred.
•    Proven experience a training role mentoring or related experience.
•    Vocational/Technical education in Mechanical or Electrical field helpful.
•    Demonstrated skills proficiency of repair or service including ability to evaluate repair techniques to ensure quality.
•    Proven ability to identify Customer needs.
•    Demonstrated proficiency in Microsoft Word, Excel, PowerPoint.
•    Demonstrated organizational skills and attention to detail.
•    Must possess a Valid driver’s license with acceptable driving record as applicable. 
•    Must be able to pass DOT medical exam as applicable. 
•    Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.

•    Must be able to be compliant with hospital/customer credentialing requirements

Education Degree