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Title:  Customer Insight Delivery Analyst

Req ID:  15421
Category:  Information Technology
City:  Birmingham
State:  AL
Postal Code:  35222

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.


Position Summary

The primary role is to meet our Customers’ needs utilizing data and business analytics to demonstrate the value-added capabilities IMS can provide. The ideal candidate would be able to build and maintain Customer relationships using information and analytics with a focus on maintaining and growing sales.  This role is responsible for field support and training; bringing insight to the Customer via Business Reviews, analytical presentations, marketing content, field sales support and training. When necessary this role will be an active participant in Business Reviews with customers.  Responsibility focuses on IDNs and supporting AMs/RPMs with regional and individual facility Customers.


  • Work closely with Customers to Identify critical business information needs
  • Engages with Customers throughout the Customer Experience lifecycle to gather information, analytical business needs and requirements utilizing information and reporting tools to develop insight, build relationships, demonstrate IMS value, and deliver presentations to Customers.
  • Works closely to engage and build relationships with Customer Staff including: Data Scientists, Data Analyzers, and other analytical teams.
  • Develop and deliver Business Reviews with Key Accounts, IDNs, GPOs, and BIOMED Distributors.
  • Creates marketing content for advancement of Customer Experience through Insight delivery.
  • Works closely with Sales, Sales Management, Repair Managers and Product Managers to support growth and retention of top-line sales.
  • Provide demonstration and sales support of Customer facing IT Systems.
  • Serves as a Subject Matter Expert as well as a technical expert for IMS Sales Personnel as it relates to systems, data, and reporting tools to utilize during Business Reviews.
  • Develops training content and materials for all levels of sales and Customer facing operations
  • Develops and assists with sales training plans, programs, and procedures related to Customer Business Reviews.
  • Provides instruction as necessary at IMS University regarding information tools, reports and business review procedures
  • Provides instruction on the effective use of IT tools used to gather information which supports the Customer analytical process. 
  • Demonstrates and trains sales staff on basic analytical interpretation, standard report execution, presentation preparation.
  • Apply knowledge business intelligence reporting needs to enhance the development of business intelligence solutions.
  • Responsible for working with the Business Intelligence team to consolidate and strategize on Customer information requirements to develop standard scalable analytical solutions.
  • Ensures Customer’s reports are accurate, high quality, intuitive and that they demonstrate the correct organizational strategy.
  • Works closely with internal Sales Analyst to align internal sales management systems to ensure compliance with Customer Information needs.

Duties - cont'd

Education Degree

  • Bachelor's Degree

Required Experience

  • Bachelor’s degree in sales, business, analytics, or a related field. MBA preferred.
  • 5-7 years of work experience with a track record of utilizing analytics, strategy development, and program execution.
  • Strong data analytics experience utilizing data to show value proposition of services provided.
  • Strong attention to detail on products. Must have demonstrated experience building a portfolio and be able to articulate feature tradeoffs and decision processes for delivering best-in-class products to consumers.
  • Must have strong written and verbal communication skills and feel at ease communicating regularly with technical and business teams.
  • Experience interacting with Customers and partners for technical and/or product integration.
  • Ability to communicate with and influence technical, product and design teams.
  • Ability to work within a diverse, cross-functional team across multiple sites.
  • Experience in Field Marketing strongly preferred.
  • Strong customer-orientation with ability in developing and fostering long term effective relationships with key accounts and end users.


STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  15421
Category:  Information Technology
City:  Birmingham
State:  AL
Postal Code:  35222

Nearest Major Market: Birmingham

Job Segment: Medical, Field Sales, Inspector, Sales Support, Business Intelligence, Healthcare, Sales, Quality, Technology