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Job Title:  Customer Care Representative I

Req ID:  16053
Job Category:  Customer Operations/Customer Support
Country:  US
State:  AL
City:  Birmingham
Zip:  35222
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The primary focus of this position is to provide an outstanding Customer experience. Individuals in this role will be assigned to a manageable level of sales representatives and will serve as a liaison between the sales representative and the Customer. In this role, the Customer Care Specialist must have a thorough knowledge of all the Company’s products and services.

Duties

1. Creates a personalized relationship with each assigned Account Mangers.

2. Owns the service support experience for assigned Sales Representatives.

3. Must be knowledgeable on where to send what repairs including responding to inquiries about IMS capabilities.

4. Creates critical paperwork for the Customer and develops knowledge on how to make corrections, split orders and work multiple orders.

5. Provides estimates and re-estimates to representatives and Customers. Responds to inquiries regarding timely turnaround times and responds to various other Customer inquiries.

6. Provides knowledge about company capabilities and acts as the liaison between the Customer and

the product manager if necessary.

7. Initiates follow up with Customers on any issues surrounding their account.

8. Resolves warranty concerns.

9. Responds to invoice questions.

10. Provides training and guidance to Customer regarding www.myaccount.com.

11. Collects specific data including Customer profile information, Customer preference and intelligence information.

12. Participates in Customer loyalty activities.

Duties - cont'd

13. Soft upselling including identification of opportunities for sales follow-up or sending literature/information in response to Customer requests.

14. Drives revenue by partnering with Customers to collect unbilled Purchase Orders

15. Other duties as assigned

Education Degree

High School Diploma or GED

Required Experience

  • Bachelors degree and 0-2 years of experience highly preferred.
  • High School Diploma and 4 years of relevant work experience
  • Knowledge of MS Office Suite
  • Excellent written and verbal communication skills
  • Building Customer loyalty
  • Communication
  • Managing conflict
  • Customer Focus

 

STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.


Nearest Major Market: Birmingham

Job Segment: Customer Service Representative, Medical, Inspector, Product Manager, Customer Service, Healthcare, Quality, Operations