Job Title:  Customer Care Representative I

Req ID:  36887
Job Category:  Customer Operations/Customer Support

Birmingham, AL, US, 35222


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The primary focus of this position is to provide an outstanding Customer experience. Individuals in this role will be assigned to a manageable level of sales representatives and will serve as a liaison between the sales representative and the Customer. In this role, the Customer Care Specialist must have a thorough knowledge of all the Company’s products and services.

The Customer Care Representative will support our Account Managers by owning the service support experience for assigned AM’s. The successful Customer Care Representative will be able to build a relationship with our Customers that allows for direct communication and support of the various concerns a Customer might have. 

This is a hybrid role after training - the team goes into the office 2 days/week. 

What You Will Do

  • Create a personalized relationship with each assigned Account Mangers. 
  • Own the service support experience for assigned Sales Representatives.
  • Must be knowledgeable on where to send what repairs including responding to inquiries about IMS capabilities.
  • Create critical paperwork for the Customer and develop knowledge on how to make corrections, split orders and work multiple orders. 
  • Provide estimates and re-estimates to representatives and Customers. Respond to inquiries regarding timely turnaround times and responds to various other Customer inquiries.
  • Provide knowledge about company capabilities and act as the liaison between the Customer and the product manager if necessary.
  • Initiate follow up with Customers on any issues surrounding their account. 
  • Resolve warranty concerns.
  • Respond to invoice questions.
  • Provide training and guidance to Customer regarding

What You Will Do - cont'd

  • Collect specific data including Customer profile information, Customer preference and intelligence information. 
  • Participate in Customer loyalty activities. 
  • Soft upselling including identification of opportunities for sales follow-up or sending literature/information in response to Customer requests. 
  • Drive revenue by partnering with Customers to collect unbilled Purchase Orders
  • Other duties as assigned

What You Need To Be Successful

  • High School Diploma or GED
  • 1 to 2 years business experience with direct contact with Customers and Sales

What Will Help You

  • Bachelor degree in Business or Business discipline


  • Knowledge of MS Office Suite
  • Excellent written and verbal communication skills
  • Building Customer loyalty
  • Communication
  • Managing conflict
  • Customer Focus

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter. #LI-EK1


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  36887
Job Category:  Customer Operations/Customer Support

Birmingham, AL, US, 35222

Nearest Major Market: Birmingham

Job Segment: Customer Service Representative, Product Manager, Inspector, Customer Service, Operations, Quality