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Job Title:  District Service Manager

Req ID:  30758
Job Category:  Service/Technical Services

Bethlehem, PA, US, 18015

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

Position Summary

As a strategic field-based leader you will drive a Customer First culture by providing exceptional Customer service, leadership, and talent management to a full-service district.  Responsibilities include developing a high performing service team that drives Customer satisfaction and revenue growth and driving service revenue in a district with annual revenue value of $6.5M - $7.5M.

We offer

  • Competitive base salary
  • Annual merit bonus and incentive plans
  • Car allowance and mileage
  • Company provided credit card and laptop
  • Cell phone allowance
  • Field based work with local travel and some overnight stays 
  • Business travel and all related expenses paid
  • Medical, vision, prescription, dental and life insurance
  • 401(k) with a company match
  • Paid time off that accrues from day one and paid holidays
  • Service training and coaching program
  • Opportunities for advancement

What will you do

  • Leads a geographically dispersed service team. Owns talent management and talent acquisition to ensure Customer business expectations are met.
  • Owns Customer Satisfaction and revenue attainment in the district. Develops financial forecasts and tracks financial performance to ensure profitability of service business.
  • Monitors and manages employee performance during field visits. Provides feedback, coaching and timely performance discussion and appraisals.
  • Sets expectations of performance for District and attains or exceeds established operational objectives through the combined efforts of the STERIS team.
  • Responsible for planning, organizing, scheduling, budgeting, and supervising technical personnel for assigned area to fully satisfy Customer’s service needs.
  • Completion of Customer needs analysis and the generation of solutions with quotes to meet the identified Customer needs. This includes negotiation, pricing, and renewal management for new and existing business.
  • Motivate and educate technicians to play active role in providing sales leads and monitoring contract status.
  • Communicate and enforce current standards, codes, and procedures regarding safe and effective use of equipment, fleet safety and auto maintenance programs, and other policies as required.
  • Responsible for prompt and accurate submission of expense reports, timecards, service tickets, accounts payable, billing transmittals, and other administrative requirements as assigned by supervisor
  • Partners with Sales to drive sales and service revenue. Works closely with Sales to facilitate capital, consumable, and service sales joint account planning to maximize the STERIS “Share of Wallet.” Works within the region to promote and secure new business.

 

What do you need

  • Bachelor’s degree and minimum of 5 to 7 years in field service management role (managing virtually) leading field teams or equivalent/progressive experience in STERIS Field Service.
  • Demonstrated ability to provide exceptional Customer service in a business environment. Demonstrated knowledge in resource planning, managing employee performance and basic P&L/budget reporting.
  • Exceptional written and verbal communication skills.
  • Ability to travel up to 40%, including overnight to attend Customer meetings and support team development
  • Proficient in Word, Excel, Outlook, intranet) and strong competency in learning & supporting teams with new technology tools (Apps, SharePoint)
  • Experience leading a team virtually and in the field   
  • Continuous Improvement training or proven results.
  • Strong business acumen, and related experience in data analysis, budget management and change management
  • Must have a valid driver license with minimal moving violations.

 

If you are interested in joining our team, please apply now!

 

#LI-SA

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  30758
Job Category:  Service/Technical Services

Bethlehem, PA, US, 18015


Nearest Major Market: Allentown

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