Job Title:  Senior Manager, Clinical Services - Travel

Req ID:  37515
Job Category:  Clinical Support, Operations & Education

Bethesda, MD, US, 46107


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Oversees the management and facilitates production and quality within Customer IPS engagements.   Ensures Customer expectations are met by pro-actively managing activities and complying with contractual obligations. Provides on-site support, training, and communication to ORC. Ensures proper operational processes are followed by all members of the team in conjunction with the standards set forth by the Department of Health, TJC, DNV, OSHA, CDC, AAMI and AORN. Sign On Bonus! #LI - AP1



  • Ability to motivate and manage a leadership team to provide excellent day-to-day service to support operations and ensure delivery of contracted deliverables and company initiatives.
  • Collaborates with the STERIS Business Development partner to ensure Customer and STERIS expectations are defined, achievable and properly communicated to the Customer.
  • Ability to reset and maintain expectations through the engagement to achieve   contracted deliverables
  • Determines the appropriate resource requirements to properly align staff to meet contract deliverables and ensures leadership team possesses this same ability
  • Ability to manage staff at multiple locations within a small geographic area.
  • Motivational leader that possesses the ability to build and maintain Employee Engagement and instill a culture of safety and retention

Duties - cont'd


  • Ensure delivery of Customer Key Performance Indicators (KPI’s)
  • Works in collaboration with the onsite facility resources to manage and develop the Customer relationships
  • Resolve Customer issues in a timely and efficient manner by discovering the root causes of problems and processes and develops a plan with measurable outcomes to track progress
  • Demonstrates comprehensive understanding of the contract(s) and maintains strong relationships to ensure a high-quality product is provided in relation to contractual scope
  • In conjunction with Business Development Team and on-site resources, facilitates Business Reviews with the Customer, Senior Management and Business Development to review KPI’s and contractual expectations

Duties - cont'd


  • Demonstrates understanding of the Instrument Processing Division’s processes and the ability to manage, train and implement in engagements while focusing on continuous improvement
  • Develops and enforces the implementation of policies, new processes, procedures, product conversions, new services, and programs in conjunction with the contract and STERIS to improve Customer service
  • Possesses the ability to effectively manage a P&L to ensure Customer deliverables are met while staying within budget
  • Uses Non-conformance documentation to identify areas of deficiencies and creates Corrective Action Plans to manage improvement
  • Ability to effectively translate and implement business strategy

Education Degree

  • High School Diploma or GED

Required Experience

  1. Bachelor’s degree and 5+ years of leadership experience in SPD or related field, or High School Diploma and 10+ years of leadership experience in SPD or related field.
  2. Must have good working knowledge of Microsoft Office applications (4+ Years)
  3. Must be proficient in project management and strategic thinking (5+ Years)
  4. Effective negotiating and influencing skills.
  5. Active certification in sterile processing/central sterile via CBSPD or HSPA required. If not certified at point of hire, it must be obtained within 12 months of hire
  6. Must possess excellent verbal and written communication skills.
  7. Excellent multi-tasking, priority setting capabilities.
  8. Must possess solid managerial, analytical, organizational skills and financial acumen. 
  9. Must have solid understanding and leadership experience in Lean Manufacturing.



Preferred Experience

  1. Medical instrument knowledge (1+ Years)
  2. Knowledge of Sterile Processing, Operating Room and Material Management functions (1+ Years)



  1. Ability to work in a fast-paced dynamic environment
  2. Possess an understanding of accountability tools - Coaching documents, MBOs, Performance Reviews
  3. Ability to stay calm and maintain a high level of professionalism under high pressure situations
  4. Ability to conduct root cause analysis
  5. Ability to build project plans

Pay range for this opportunity is $90,250.00 - $121,485.00. This position is eligible for [BONUS PARTICIPATION] OR a [INSERT COMMISSION RATE RANGE, IF APPLICABLE] commission.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability.  Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  37515
Job Category:  Clinical Support, Operations & Education

Bethesda, MD, US, 46107

Nearest Major Market: Indianapolis

Job Segment: Sterile Processing, Patient Care, Infection Control, Medical Research, Clinical Research, Healthcare