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Job Title:  Field Scheduling Co-ordinator

Req ID:  23289
Job Category:  Customer Operations/Customer Support

Basingstoke, HAM, GB, RG21 4EQ


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Customer Service Representative’s (CSR) primary role is to listen and deliver a superior Customer experience to customers.  The CSR receives and processes Customer purchases, manages Customer phone inquiries, processes credits/returns, and handles Customer complaints.  The CSR is responsible for ensuring departmental and individual goals are met and Customers are satisfied.   


  • Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, e-mail and EDI.
  • Act as a liaison between customer and CDM department for New Account Set up.
  • Confirm order selling price is in compliance with contract/pricing and work pricing holds regularly.
  • Interface with freight carriers for shipping routing, tracking and proof of deliveries.
  • Understand and have a working knowledge of STERIS products and their intended uses by regularly attending product training.
  • Responsible for the researching and handling of customer credits and returns.
  • Takes ownership of problems by, identifying customer’s needs, clarifying information, researching and providing an alternative or solution.  
  • Handle Customer complaints and requests professionally and efficiently.
  • Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.
  • Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials.
  • Process service calls.
  • Actively support the Sales team and other internal Customer goals.
  • Support International order entry process as needed.

Required Experience

  • Bachelors degree preferred, or equivalent direct customer or sales interaction/experience
  • Proficient in MS Office


STERIS plc is a $3B, publicly traded (NYSE: STE) organization with more than 12,000 employees worldwide.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  23289
Job Category:  Customer Operations/Customer Support

Basingstoke, HAM, GB, RG21 4EQ

Job Segment: Database, Oracle, Scheduler, Technology, Administrative, Customer Service