Senior Field Service Engineer (Bangalore)

Position Summary

As a Senior Field Service Engineer, you will provide preventive maintenance, troubleshooting, repair, calibration and installation support on various mechanical, electro-mechanical, and electronic units. You interact with customers on a daily basis and completes associated administrative tasks as required. Think of this as an electrical-mechanical-plumber-Customer Service Engineer all rolled into one!     

Every day, something special happens at STERIS. What will YOU help us do next? 

What You Will Do

• Perform preventive and corrective maintenance required on STERIS and related product lines. This includes: disassembling, replacing, or repairing defective parts; reassembling as required; troubleshooting, adjusting/calibrating ready for use by using standard and specialized tools by using technical manuals etc.
• Troubleshoot, repair or refurbish standard and special purpose equipment and systems components.
• Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes, but is not limited to: communicating schedule changes to the Customer Operations Department daily; computer synchronization daily; complete service reports and activities within two business days after completing a customer visit, maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by Service Manager
• Develop and maintain effective, communicative relationships with customers, managers. Communicate activities to customers include scheduling of Preventive Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded.
• Respond to routine customer and sales questions regarding equipment operation and performance or direct questions straight to more experienced colleagues.  
• Maintains courteous, smart and professional demeanor when working with customers, contractors, management and colleagues. Utilize customer protocols when entering and exiting facilities. Follows all STERIS and Customer Health & Safety protocols and procedures.
• Learn about STERIS solutions for our customers to enhance sales and growth in the field and pass on leads to management and sales where possible.

The Experience, Skills and Abilities Needed

• Associate's degree in Electronics, mechanical or similar degree, plus one year of related experience, or a High School Diploma/GED with a minimum of five years of experience
• Excellent interpersonal and Customer communication skills 
• Strong technical and troubleshooting skills 
• Proficiency in computers and Windows software 
• General knowledge of the following:  principles and methods of sterilization, steam generators, operating lights and tables, industrial controls, central processing systems, and modular transport systems.  
• Strong organizational and problem-solving skills
• Ability to work independently without supervision 
• Flexibility to handle multiple and changing priorities
• Ability to work flexible hours, sometimes outside “normal business hours” and travel as required
• Valid and clean driver’s license

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