Medical Equipment Service Technician II

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.  You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units. This is STERIS' largest field division, and its products represent the origin and backbone of the organization as a whole. Come advance your career with us in this role!

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful throughout training and in this type of role. 

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Maryland.

What we offer

• Overtime opportunities
• Annual merit bonus, incentive and commission plans based on soft-sales
• Company vehicle approved for personal use, uniforms, safety gear, and tool kit
• Company provided credit card, iPhone & laptop
• Field based – start and end the day at home office
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Service/OEM equipment training and coaching program
• Tuition assistance after 1 year

Duties

Customer Focus & Retention – 30% 
Technical Professional, Compliance-Regulatory and Continuous Improvement – 50%
Customer Growth – 20% 

• Drives Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.  
• Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.   
• Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.
• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems and components.
• Manages time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.  
• Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software).  This includes, but is not limited to scheduling, effective communication, managing parts trunk stock, daily completion of service reports and activities while on site; Learning new technologies and software applications as they become available to improve productivity.
• With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management and sales staff. 
• All other duties as assigned. 

Required Experience

• High School Diploma or GED with minimum of 6 years of progressive work experience, including 3 years mechanical/technical directly related experience (mechanical, electrical, plumbing, HVAC, automotive etc.). 
• Successful in achieving ESS II training and promotional requirements. 
• Customer and team engagement experience. 
• Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems). 
• Effective written and verbal communication skills. 
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements. 
• Ability to work flexible hours, sometimes outside “normal business hours” and including overnight travel (amount may vary based on district geography). 
• Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info). 
• Must be able to be compliant with hospital/customer credentialing requirements.

• *Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards the technical experience requirement.

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