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Job Title:  Specialty Services Technician - Medical

Req ID:  33969
Job Category:  Service/Technical Services

Atlanta, GA, US, 30315


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.


Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

Position Summary

A person in this role, will travel to customer sites/locations to perform Sterilizer Cleaning of customer medical devices and equipment and support services. You would coordinate all aspects of the customer’s relationship with the Instrument Management Services Division. You would also help/oversee the training of less experienced departmental personnel for training programs. A person must maintain a clean driving record, professional attitude and appearance in this customer facing position. This person will need to demonstrate the ability to effectively communicate with both internal and external customers while travelling on these customer routes. 


  • Perform sterilizer cleaning function which includes but is not limited to: changing required chemical ingredients; making appropriate adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintain and repair the chamber cleaning equipment; and handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
  • Increase company growth through identifying sales opportunities and recommending products/services to customers.    Communicate leads to management and sales staff.  Be a positive ambassador for IMS at customer sites.
  • Establishes and maintains rapport with the customer and other key decision makers to promote Sterilizer services.  Provides customer with applicable reports to manage repairs/services.
  • Maintain a working relationship with the Regional Manager to advise of activity/changes related to sales opportunities in assigned territory.
  • Maintain courteous and professional demeanor when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all IMS/STERIS and Customer Health & Safety protocols and procedures. 
  • Utilize technology (laptop computer and related software) to perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion.  This includes but is not limited to:  plan daily and weekly schedule to achieve optimum utilization, communicate schedule changes to the Customer Service Department daily; computer synchronization daily; complete service reports and activities on- site; maintain tools and parts inventory to prescribed levels as required by the Sterilizer Repair Manager.

Education Degree

  • High School Diploma or GED
  • Vocational/Technical

Required Experience

  • Degree from a 2-year college or Technical School preferred or 2 years related experience/training and or/combination of education and experience.
  • Strong techincal ability required
  • Possesses extensive knowledge of preventive maintenance and the ability to communicate inspection, repair, and handling to the customer.
  • Must be fluent in basic computer skills such as email, internet, microsoft word etc. 
  • Must possess a valid driver's license with a clean driving record
  • Must be able to communicate with customers, clients and co-workers on various levels.
  • Must be able to travel extensively


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics. We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.


STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  33969
Job Category:  Service/Technical Services

Atlanta, GA, US, 30315

Nearest Major Market: Atlanta

Job Segment: Medical Technologist, Testing, Maintenance, Medicaid, Medicare, Healthcare, Technology, Manufacturing